Senior Project Manager- Full Time Remote

About Our Client

The organization operates in the public media sector, providing outsourced marketing, data analytics, fundraising, and technology services to over 230 NPR and PBS public media organizations. It addresses challenges in operational efficiency and revenue generation within the public media system by supporting stations in raising net income, growing donor bases, reducing fundraising costs, and enabling local engagement. To date, the organization has facilitated over $785 million in membership revenue, becoming a widely adopted service in public broadcasting.

About the Opportunity

The Senior Project Manager leads complex, large-scale client implementations involving multiple cross-functional teams. This role ensures client onboarding projects are completed on time, within scope, and meet quality standards. The position acts as a central liaison between clients and internal teams, driving alignment, managing project risks at the portfolio level, and enhancing onboarding processes to improve efficiency, scalability, and client experience.

Responsibilities

• Lead end-to-end implementation and onboarding for high-value or complex clients, managing timelines and scope
• Coordinate program-level activities involving multiple workstreams and dependencies
• Serve as primary contact for clients and internal teams to foster collaboration and accountability
• Manage internal workstreams including CRM, Data, Marketing, Digital, and Support to align deliverables
• Facilitate client and internal meetings to ensure alignment and progress
• Identify and resolve risks, issues, and blockers impacting project timelines
• Guide clients through transitions to new tools, workflows, and processes
• Translate client goals and constraints into actionable implementation requirements and recommendations
• Partner with subject-matter experts while maintaining overall project ownership
• Maintain detailed risk, issue, decision, and dependency records with mitigation plans
• Lead issue resolution and escalate when necessary with clear problem statements and recommendations
• Analyze implementation trends to improve mitigation strategies
• Provide insights that influence onboarding strategy and client outcomes
• Prepare accurate reporting on progress, risks, and readiness for clients and leadership
• Ensure consistency and appropriateness of project plans and governance materials
• Support portfolio visibility across project management teams
• Frame problems clearly, assess impact, and propose solutions
• Assist in journey mapping and process mapping as needed
• Differentiate between project-specific and systemic issues

Requirements

• 7 to 10 years of experience in Project Management, Client Onboarding, or SaaS/CRM implementations
• Proven success managing complex multi-workstream or enterprise-level onboarding projects
• Strong client management and communication skills with the ability to influence stakeholders
• Proficiency with project management and collaboration tools such as Smartsheet, Asana, and Microsoft Teams
• Excellent analytical, problem-solving, and organizational abilities
• Strategic and hands-on project management approach
• Strong cross-functional leadership and stakeholder management skills
• Proactive risk mitigation and clear communication
• Highly organized with attention to detail and follow-through
• Ability to manage multiple projects and adapt to changing priorities
• Commitment to continuous improvement and operational excellence
• Bachelor’s degree or equivalent work experience preferred