Senior Project Manager, Department of Laboratory Medicine & Pathology

About the role

The UW Medicine - Department of Laboratory Medicine & Pathology (DLMP) in Seattle, WA is seeking a Senior Project Manager to join the (enter team Project Management Office (PMO) in Seattle and Renton, Washington.

Responsibilities

• Lead the project and project team through the standard Implementation and Close phase of projects to include the following:
  • Lead the pilot/project implementation through DLMP's Release Readiness process
  • Coordinate with operational support managers the update of existing workflows to include new project workflows
  • Responsible and facilitate formal operational handoff
  • Complete Project Close Checklist and Lessons Learned tasks
• Manage scope, schedule and budget for assigned projects throughout their lifecycle.
  • Develop and submit for approval project budget, scope, and schedule change requests for projects when conditions are met (per DLMP PMO Change Request process)
  • Ensure that project components are integrated and working within common goals and assumptions, including system integration points, upstream/downstream workflow and system impacts, testing, implementation planning and operational/steady state handoffs
• Manage execution of assigned projects within standard project framework.
  • Ensure documentation of user, system, and technical requirements; workflows, application and technical designs as relevant to the projects internal and external to the operations of DLMP
  • Execute test plans that would include but not limited to appropriate technology and operational workflows
  • Understand and track task dependencies and timeline impact
  • Adequately escalate issues and risks
• Manage assigned project issues and risks.
  • Assist and support completion of initial risk assessment in Planning phase and document risks
  • Identify and lead development of mitigation plans
  • Include and document mitigation plan for any key risks to project and tasks in the project WBS and escalate those tasks outside of project scope
  • Review and monitor risks; new and existing risks, risk factors and document updates at an appropriate frequency
  • Communicate to team members, stakeholders, and sponsors issues, risks and risk response, including Leadership as appropriate
  • Monitor all issues are documented, assigned, assigned severity, prioritized and updated by team members
  • Escalate and communicate all critical/high issues to project sponsorship/project leadership when appropriate
• Manage assigned project communications, customer relationships, and progress/status reporting.
  • Create and maintain a service-oriented relationship with business owners/sponsors, leadership, resource managers, and project team throughout the project
  • Communicate and provide report status of current efforts, achieved milestones, and current risks and issues regularly in standard formal documented status reports and in multiple meeting forums
  • Aid and conduct regular project meetings with agendas and minutes to keep stakeholders informed
  • Communicate and manage the completion, maintenance and execution of project plans to team which may include external communications
  • Escalate issues and decisions in a discrete, objective and actionable framework
• Manage assigned project staff in execution of project tasks.
  • Define skills required to complete project tasks and work with the DLMP PMO and resource managers to assign individuals to roles
  • Delegate project responsibilities with clear expectations of deliverable scope, quality and timeline constraints, as well as the tools and processes that should be used
  • Ensure high quality and timeliness of work produced by assigned project staff and escalate exceptions to the DLMP PMO
  • Escalate resource-related issues to the DLMP PMO as appropriate
  • Provide input, as requested by resource managers, on team members' performance for inclusion in personnel evaluations
  • Mentor assigned project staff in the discipline of Project Management
• Manage vendor execution and deliverables for assigned projects.
  • Work with vendor engagement leads at the outset of sub-projects to ensure mutual agreement on working relationships and details including:
  • Define and publish clear roles and responsibilities for all vendor project team members
  • Define deliverable responsibilities with agreed timelines
  • Monitor vendor performance and escalate exceptions to vendor engagement lead and/or DLMP PMO as appropriate
  • Provide input on vendor contractor performance as requested by vendor engagement lead and/or DLMP PMO
  • Monitor agreement by tracking and reporting vendor time spent on fee-for-service (time and material)
• Contribute to DLMP PMO standards, culture of project management.
  • Develop and refine PMO standards as assigned
  • Participate in project prioritization and portfolio load balancing, acting as backup for other team members and functions, as needed
  • Participate in PMO internal projects
  • Promote PMO standards and project management discipline to project team members and stakeholders

Qualifications

• Bachelor’s degree in healthcare-oriented profession, a technology field, or other discipline that demonstrates strong analytical and communication skills
• Five years of experience serving on a project team leadership role with responsibility for managing vendor-packaged system deployment projects and/or process improvement projects within healthcare
• Works effectively with multiple diverse stakeholders in a complex project environment
• Experience managing project work and/or work of others within an established standard project life cycle framework
• Proven experience in project leadership role with progressively complicated projects
• Experience with MS Office and Office 365 tools (e.g., Project, Word, Excel, Visio, PowerPoint, and Outlook)

Desired Qualifications

• Seven years of experience in a formal project management role managing medium to large-scale (10,000 hours), multi-disciplinary projects within a complex environment
• Experience working in/around clinical and research laboratory settings
• Academic healthcare experience
• Experience working as a PM within a PMO that has a standard set of project templates and tools, including Project Online or other PPM tools
• Formal training and/or certification on PMBOK-based project management techniques
• Continuous Quality Improvement training and experience leading quality improvement teams
• Organizational Change Management training and experience (eg. PDCA, PROSCI)

What We Offer

• Vacation time and sick time off that accrue monthly, including 12 paid holidays
• State Employee Tuition Exemption Program covering up to 6 credits of qualifying coursework per quarter at the University of Washington or other participating colleges or universities
• Fully subsidized public transit pass (U-PASS) that covers multiple forms of public transportation in the region
• Excellent healthcare, dental, disability, retirement, and other plan options
• Lots of free fantastic fitness, healthy eating, finance, and stress reduction classes offered through the Whole U
• And much more!

About the Department of Laboratory Medicine & Pathology

A regional resource for clinical laboratory services required for innovative patient care, research and educational programs, the Department of Laboratory Medicine & Pathology at UW Medicine combines the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomic pathology services. Recognized for excellence in clinical training, world-class research initiatives, and a commitment to community service, we serve labs and medical facilities both nationally and internationally.

About UW Medicine

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that include Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Join our mission to make life healthier for everyone.