Senior Project Manager - CX - Freelance

About the role

Passport Brand Design, a VML Company, is seeking a Senior CX-focused Freelance Project Manager to join our North American team. This role requires a deep understanding of both digital and social project management, as well as a grasp of the Consumer Packaged Goods (CPG) sector. The ideal candidate will champion omnichannel work across various workstreams with a focus on the customer.

Responsibilities

• Deliver work that is excellent, on time, on budget AND goes beyond the brief.
• Set up plans and processes that drive projects forward and ensure successful delivery with high client satisfaction.
• Motivate, direct, and challenge teams to produce great work.
• Establish and manage cross-functional teams across different locations that are collaborative, efficient, and high-functioning.
• Establish and manage program communication and process.
• Responsible for project estimation, planning, and profitability.
• Build detailed project plans; manage resource allocations; and report on project status, burn rates, budgets, and reconciliations to agency and client stakeholders.

Requirements

• 3+ years of hands-on project leadership experience in advertising or marketing communications in a client-facing role, ideally at a creative agency or similar environment.
• Proven track record in driving creative solutions, digital content creation, and CX-focused campaigns and deliverables.
• Knowledge of social and mobile content creation and the different requirements for diverse customer experience and journey mapping, e-commerce, retail, and consumer brand marketing experience are highly desired.
• A good understanding of emerging web standards, user-centered design (UX/UI), optimization, and search practices.
• Experience working on large-scale integrated, omnichannel programs with multiple parallel work streams and diverse teams (UX, Tech, Strategy, Creative, Account, Research, and Data).
• A high EQ and the ability to read what a team needs to help motivate them.
• A self-motivated and driven individual to build and create great work.

Qualifications

• Process-oriented and an innovator with a strong point of view and distinct voice.
• Ability and appetite to create and bring people together and inspire solutions.
• Optimistic, open, and collaborative.
• Ego-less.

Skills

• Builder
• People
• Process
• Financials

Benefits

The compensation for this position at the time of this posting is between $60—$70 USD. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package.

Pay

$60—$70 USD

Schedule

Hybrid schedule with teams in the office an average of four days a week.