Senior Project Manager – Customer Experience & AI Transformation

VARITE is an award-winning minority business enterprise providing global consulting and staffing services to Fortune 1000 companies and government agencies. This role supports a leading Florida municipal utility that provides electric and water services to Orlando, St. Cloud, and parts of unincorporated Orange and Osceola counties.

About the role

This is a 12-month hybrid position located in Orlando, FL. The candidate will be expected to work in-office at least two to three days per week. The role manages and directs significant long-term projects with business-wide impact, including the implementation of the customer experience strategic roadmap and several AI projects. Incumbents are in a temporary position or work assignment for the duration of the project.

Responsibilities

• Manage and direct significant long-term projects from conception to final completion.
• Direct single project teams and manage total project scope.
• Oversee necessary resources and administration from within and outside the organization.
• Represent the project and the company in public forums.
• Manage multiple priorities and ensure strong project management practices.

Requirements

• Ability to work and develop rapport with all levels of management and staff.
• Strong team-building, negotiating, and communication skills (verbal, written, interpersonal, facilitation, and presentation).
• Experience in project management, relevant technologies including AI implementation, and in the assigned project areas.
• Change management experience preferred but not required.
• Bachelor’s degree preferred.

Pay

$60.00 - $68.90/hr on W2.

Benefits

• Health Insurance: Medical, dental, and vision coverage.
• Retirement Plans: Participation in a company-sponsored retirement savings plan.
• Legal Service Plans: Access to attorneys for legal advice and representation.
• Employee referral bonus program.