Senior Project Manager (Creative Services)

About the role

As a Senior Project Manager, you will oversee multiple creative projects across a portfolio of client accounts, ensuring work is delivered on time, on budget, and at a high level of quality.

This is a metric-driven role with clear expectations around project delivery, profitability, client satisfaction, and revenue growth across your portfolio.

You’ll work across a mix of ongoing membership accounts, fast-turn creative requests, and larger strategic initiatives.

You’ll partner closely with clients, designers, and cross-functional teams to keep projects moving while delivering an exceptional client experience.

You’ll develop a strong understanding of your clients’ business, goals, and priorities, building trusted relationships and identifying opportunities to grow the partnership over time.

Responsibilities

• Project Leadership & Delivery (50%)
  • Lead creative projects across multiple client accounts, balancing priorities, timelines, budgets, and quality
  • Scope and estimate new work, developing timelines, budgets, resource plans, and creative briefs
  • Partner with Design Leads and Operations to staff projects with the right team based on skills, capacity, and client needs
  • Maintain project profitability, resource utilization, and delivery performance, proactively adjusting plans as priorities shift
  • Manage project schedules, risks, dependencies, and stakeholder communication throughout each engagement
  • Ensure projects are delivered on time, on budget, and meet SketchDeck’s quality standards
• Client & Account Management (25%)
  • Build trusted relationships with clients through proactive communication and project delivery
  • Lead project kickoffs, status meetings, planning sessions, and day-to-day client communication
  • Develop a strong understanding of each client’s business, priorities, and goals to help guide project planning and identify future opportunities
  • Identify opportunities to expand existing work and partner with the Account Manager or Business Development team to develop those opportunities
  • For accounts without a dedicated Account Manager, own the ongoing client relationship, account health, and growth opportunities
• Team Leadership, Collaboration & Operations (25%)
  • Lead weekly standups and manage a team of designers, writers and QC specialists
  • Manage and mentor junior Project Managers, providing coaching and support as needed
  • Partner cross-functionally with Business Development, Design and Operations for clean handoffs & a seamless client experience
  • Identify process improvements and share best practices across the PM team
  • Contribute to the ongoing development of the PMO

Qualifications

• Required: 6+ years of creative project management experience within a creative agency
• Required: Experience managing multiple accounts, including enterprise and Fortune 100 clients, and $1M+ in annual project volume
• Required: Ability to accurately estimate, scope, and manage project budgets, timelines, and resources
• Preferred: Expertise in brand systems, multi-channel campaigns, and complex creative workflows; proficient with Figma and Adobe Creative Suite
• Preferred: Proven ability to build trusted client relationships while leading cross-functional creative teams
• PREFERRED: Mentoring Project Coordinators or junior Project Managers
• PREFERRED: Familiarity with project management platforms such as Asana, Monday.com, Workfront, or similar
• PREFERRED: PST or MST time zone preferred

Skills

• Strong leadership and project management skills
• Excellent communication and interpersonal skills
• Proficiency in Figma and Adobe Creative Suite
• Ability to build and maintain strong client relationships
• Experience with project management platforms

Benefits

• Compensation: Base salary: $90k – $105k, Commission: $5k – $10k annually (uncapped, paid monthly)
• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Remote working (pre-covid and post-covid)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1,500)
• $500 towards your office setup expenses

Benefits

• Inclusivity Statement: We value diverse perspectives and are committed to an environment where everyone can bring their authentic selves to work daily.
• We are an Equal Employment Opportunity employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristic that is protected under the law.