Senior Project Manager

Responsibilities

• Engage with leadership and teams to adopt Lean Business System standards.
• Identify and lead process improvements with action roadmaps to improve KPI performance focused on productivity and margin expansion.
• Lead multiple complex process improvement projects and Kaizen events through all stages of charter, prework, implementation, and post-event sustainment.
• Support IT system and AI improvements to simplify end-user workflows.
• Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.
• Lead and coach teams in problem solving (PSP, A3, PDCA, 8-D, DIVE) to identify root causes with action plans and develop a sustaining culture of continuous improvement.
• Lead, coach, facilitate teams in Transactional Office Value Stream Map activities to improve business value applying Lean toolkit of standard work, visual management, DMS, information 5S.
• Provide and facilitate effective professional level training on Transactional Lean concepts using Adult learning principles.
• Apply change management strategies to foster successful implementation of standard work.
• Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.

Qualifications

• 7+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
• Experience implementing a Lean Business System in a well-established continuous improvement organization.
• Successfully managed project budgets.
• Prior proven knowledge & experience applying Lean methodologies in transactional office environments and providing real Transactional Lean examples from industry (Financial, Commercial, Service, etc.).
• Demonstrated Lean leadership at leading multiple Kaizen events to achieve operational results.

About the Role

This is a hybrid position based near a major Quest Lab. (Secaucus NJ and Wood Dale IL Preferred, Applicants are welcome from FL, GA, CA, TX, KS, MI, VA). Must be in a commuting distance to these laboratories. Internal Title: Senior Manager, Business Transformation (Transaction)

Pay Range: $125,000 - $155,000/year + 15% Annual Incentive Plan

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Physical & Mental Requirements

Ability to visit and interact with office employees and work teams directly at national sites. People Leader Responsibility: No direct reports.

Work Environment: Office and laboratory test environments. Occasional 2nd & 3rd Shift work to diagnose work processes, lead/coach teams, implement new process standards.

Travel Required: English Required

Education: Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related field. (Required) Master’s degree in Supply Chain Management, Business, Engineering, or a related field. (Preferred) Lean Six-Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent. (Preferred)

Skills

• Ability to diagnose current business processes, then articulate and ideal target condition, using Lean/Kata coaching methods.
• Prior successful experience applying transactional continuous flow using principles of Takt time, standard work, and single piece flow.
• Able to accurately assess business performance from a general managers perspective and provide insights into improvement.
• Exceptional communication skills with multiple levels of the organization.
• Plans and leads communication planning and change management methods.

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.