Senior Project Manager

About the role

Loftware is seeking a Senior Project Manager to oversee customer-facing full life-cycle projects, from PreSales handoff through full implementation/configuration to go-live. The role utilizes Project Management Professional methodologies to manage multiple system implementation projects, leveraging internal resources and internal applications.

Responsibilities

• Full project life cycle ownership: successful project delivery includes implementation from Project Initiation to Technical Support transition for multiple major initiatives.
• Prepare detailed project plans for multi-phase projects, covering areas such as Planning, Specification Development, Installation, Configuration, UAT, Training, Go-Live, and Functional/Architectural Documentation.
• Ensure projects proceed according to scope, schedule, budget, and quality standards.
• Provide remote and on-site leadership for project teams, building and motivating members to meet project goals, responsibilities, and milestones.
• Manage project scope, time management, and changes per Statement of Work. Manage Change-order process to minimize scope-creep.
• Proactively communicate project status and risks internally and follow escalation procedures to resolve issues.
• Define success criteria and disseminate them throughout the project lifecycle.
• Report on project success criteria results, metrics, tests, and deployment management activities. Provide weekly project reports via PSA system.
• Work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence.
• Prepare configuration/design effort estimates to justify resource planning and allocation. Delegate tasks and responsibilities to appropriate personnel.
• Proactively research and communicate opportunities for expansion within the existing customer base (land and expand).
• Instill trustworthy and resourceful relationships between customers and Loftware.

Required Qualifications

• 10 years of project management experience, including tracking and planning projects.
• At least 5+ years of experience working with business stakeholders within a cross-functional matrix environment.
• Experience in PM methodologies (Agile, PRINCE2, PMBOK, etc.).
• Experience with Salesforce.
• Experience in activities and resource planning with enterprise software projects.
• Flexibility and proven ability to conform to shifting priorities, demands, and timelines.
• Decisiveness in resolving business problems, making decisions, and identifying priorities.
• Advanced competency with software programs to manage projects, including Microsoft Office Word, Excel, PowerPoint, Visio, Microsoft Project, Technical Design Specifications, and Functional Specifications in Validated and non-Validated environments.

Preferred Qualifications

• Experience working for large system integrators.
• Experience in or with supply chain companies.

Soft Skills

• Ability to work effectively and cooperatively with virtual teams.
• Leadership, diplomatic, and motivational skills including the ability to lead across multiple physical teams and physical regions.
• Experience leading, motivating, and managing various project team sizes, including internal and external resources, while holding teams accountable for performance.
• Fluent in English. Multi-Language fluency (written and verbal) preferable.