Senior Project Manager
New Client Implementations
Serve as the primary project lead for onboarding new servicing clients, driving all phases from kickoff through go-live and stabilization, partnering with the Implementation team.
Define and maintain project plans, timelines, and readiness criteria in partnership with Technology, Operations, Compliance, and Client Services teams.
Coordinate across all functional workstreams — including system configuration, data migration, training, and operational readiness — ensuring dependencies are identified and managed; the Senior PM facilitates and coordinates these efforts but does not own the technical or operational execution or solution.
Drive post-implementation reviews to capture lessons learned and drive continuous improvement.
Strategic Projects
Lead cross-functional strategic initiatives that span servicing operations, product, compliance, and technology — from scoping and planning through execution and closeout.
Partner with business owners and senior leaders to define project objectives, success metrics, scope boundaries, and operational readiness requirements.
Facilitate requirements discovery sessions and solution alignment across business, operations, product, and IT stakeholders — ensuring decisions are well-documented and broadly understood.
Owns status reporting, RAID logs, and escalation pathways.
Identify and proactively manage risks, issues, and interdependencies across teams; escalate blockers with recommended resolution paths.
Acquisition & Integration Projects
Partner with Technology, Operations, Legal, Compliance, and Finance teams to develop and execute project plans; coordinate across teams without owning the technical or operational deliverables directly.
Ensure clear ownership and accountability across all integration workstreams, maintaining visibility into progress and surfacing risks early.
Facilitate integration readiness assessments, cutover planning, and post-acquisition stabilization activities.
Manage communication across internal stakeholders and, where applicable, external counterparts throughout the integration lifecycle.
PMO Leadership & Standards
Champion and contribute to PMO standards, frameworks, templates, and tools to drive consistency, predictability, and quality across the project portfolio.
Mentor and provide guidance to other Project Managers on project planning, stakeholder communication, issue resolution, and delivery best practices.
Continuously improve project delivery practices based on retrospectives, team feedback, and industry trends.