Senior Project Manager

About the role

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here.

Why Work With Us

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: Continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

Responsibilities

• Works closely with sales and detailing to meet customer needs on each active project; participates in problem resolution by skillfully gathering and analyzing information, developing alternate approaches, and working well with small groups.
• Handles a large volume of work efficiently and effectively with little help or supervision due to industry experience.
• Manages communication with the customer and all logistics involved with order and delivering goods on a timely basis.
• Receives telephone calls, emails, and other correspondence from customers and coordinates response with assigned salesperson, ensuring reply within 24 hours.
• Corresponds and follows up with customers by sending final hardware or other schedules for approval; ensures prompt return and communicates changes and progress of schedule.
• Contacts customer before each jobsite delivery to assure proper scheduling of delivery and fulfills all logistics regarding delivery commitments.
• Coordinates meetings according to the customer’s schedule and requirements; updates salesperson with summary of meetings.
• Proactively anticipates customer needs and actively solicits feedback on CBX performance.
• Participates in developing solutions for customers and salespersons with technical issues involving hardware and door products.
• Monitors production schedules.
• Keeps project files orderly and efficient.
• Manages any project changes, revisions, revised purchase orders, change order documents, and Comsense files to show revisions.
• Attends all sales meetings to provide information or input for any customer service issues; types up written notes from the meeting for all project managers.
• Mentors less experienced project managers on the D&H industry, Comsense applications, and project management best practices.
• Helps interview and train new project managers.
• Conducts a monthly project managers meeting with all project managers from all teams.
• Potentially manages large, low-margin projects the branch has closed.
• Performs all other duties as assigned.

Requirements

• 5-10 years of experience in the industry, required.
• Proven project management experience and high technical understanding of products.
• Excellent written and verbal communication and problem-solving skills.
• Proficient in Microsoft Products, including Excel, Word, and Outlook.
• Functional and working knowledge of computers.
• Must pass pre-employment background check and drug screen.

Skills

• Experience with construction/project management or sales in commercial building materials.
• Ability to read and understand construction documents.
• Effective time management and organizational skills.
• Strong communication skills, both verbal and written, with good mathematical skills.
• Understanding of basic construction skills.
• Professional and polished in both appearance and speech.

Physical Demands

• Ability to lift files, open filing cabinets, and bend or stand as necessary.
• Some job site visits required to meet with customers and/or field verify job conditions.

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Could require driving to and touring project sites for job meetings and site review. Work from home/remote options may be considered for the right candidate.