Senior Project Manager

About the Role

We are seeking an experienced Project Manager to lead cross-functional, client-facing initiatives delivered through an Agile framework. This role owns the full project lifecycle from client discovery through delivery, while coordinating a distributed team that includes an offshore delivery organization. The ideal candidate is equally comfortable running a sprint ceremony, presenting status to a client executive, and holding an offshore team accountable to quality and timeline commitments. Strong documentation discipline and relationship-building skills are essential, as this person will serve as the primary point of continuity between clients, internal stakeholders, and offshore delivery partners.

Responsibilities

Agile Delivery & Project Execution

• Plan and run Agile ceremonies (sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectives) across distributed team members and time zones.
• Own the project backlog, roadmap, and release plan, translating client requirements into epics, user stories, and actionable sprint tasks.
• Track velocity, burndown, and delivery metrics; proactively identify risks, scope changes, and blockers, and drive them to resolution.
• Manage multiple concurrent projects or workstreams, balancing competing priorities and shifting timelines without compromising quality.
• Create and maintain project charters, statements of work, requirements documents, RAID logs, status reports, and meeting minutes.
• Establish and enforce documentation standards so that project history, decisions, and change requests are traceable and audit-ready.
• Maintain a single source of truth for project artifacts (plans, budgets, timelines, risk registers) accessible to clients and internal teams.
• Produce clear, executive-ready status reports and dashboards that summarize progress, risks, and financials for client and leadership review.

Client Relationship Management

• Serve as the primary day-to-day point of contact for assigned clients, building trusted, long-term relationships that support renewals and account growth.
• Lead client-facing meetings, status calls, and business reviews with confidence, translating technical detail into business impact.
• Manage client expectations proactively, communicating trade-offs, risks, and timeline impacts before they become issues.
• Gather and incorporate client feedback into delivery plans, and identify opportunities to expand scope or add value.

Offshore Team & Relationship Management

• Manage day-to-day performance of offshore development, QA, or support teams, including task assignment, quality review, and escalation handling.
• Bridge time zone, cultural, and communication gaps between onshore stakeholders and offshore delivery teams to keep work moving smoothly.
• Build strong, trust-based working relationships with offshore leads and team members to drive engagement, retention, and consistent output.
• Monitor offshore capacity, throughput, and quality metrics, and partner with offshore leadership on performance improvement plans when needed.

Qualifications

Required

• 5+ years of project management experience, including at least 2 years managing Agile/Scrum teams.
• Demonstrated experience in a client-facing role, including direct ownership of client relationships and executive communication.
• Proven experience managing or coordinating offshore or globally distributed teams.
• Strong written documentation skills, with an ability to produce clear, structured, and audit-ready project artifacts.
• Proficiency with project and Agile tooling (e.g., Jira, Confluence, Azure DevOps, Smartsheet, or similar).
• Excellent verbal communication and stakeholder management skills across all levels of an organization.

Preferred

• PMP, CSM, PMI-ACP, or equivalent Agile/project management certification.
• Experience in a professional services, consulting, staffing, or technology delivery environment.
• Familiarity with hybrid Agile/Waterfall delivery models and vendor or SOW management.
• Experience partnering with offshore delivery centers in India and Latin America.

Core Competencies

• Agile facilitation and servant leadership
• Documentation and process rigor
• Client relationship building and executive presence
• Cross-cultural, cross-time-zone team leadership
• Risk management and proactive problem-solving
• Clear, concise written and verbal communication