Senior Project Director

Project Directors manage and coordinate projects of all sizes through design, permitting, and construction phases. They provide leadership for site Project Managers, oversee project financials, and operate with significant independence as the principal project representative. Senior and Executive Project Directors also manage and mentor assigned Project Estimators.

Responsibilities

• Review projects to ensure scope is clearly documented and understood by the customer.
• Establish and manage project budgets, ensuring completion at budgeted gross margins.
• Assume overall responsibility for project financials, including pricing, costs, margins, and budget creation.
• Establish payment terms, including progress billings and deductible payments, in accordance with company best practices.
• Direct Project Managers on project payment terms and collection of outstanding amounts.
• Assume overall responsibility for collecting all project outstanding account receivable (A/R) payments, directly or through internal partnerships with Legal and Collections teams.
• Manage and mentor Project Estimators (Senior and Executive Project Directors only):
  • Review job financial performance and provide improvement insights.
  • Conduct joint job walks.
  • Administer 360-degree reviews at job completion.
  • Ensure compliance with TPA requirements and strong POM scores.
  • Conduct annual performance reviews.
  • Identify and assign training/developmental opportunities.
  • Reward, motivate, and issue discipline as needed.
• Establish achievable project completion schedules agreed upon with the customer.
• Acquire, direct, and manage subcontractors to complete work as necessary.
• Prepare and negotiate subcontractor agreements within company guidelines.
• Review and inspect work performed to ensure quality.
• Communicate throughout the project with the customer via email, the assigned Project Manager, A/R, and other stakeholders.
• Work with the customer to complete change orders as needed.
• Prepare and complete punch list items at the end of the project if applicable.
• Secure a certificate of satisfaction at the conclusion of the project.
• Resolve conflicts, warranty issues, and other complaints as needed.
• Monitor compliance with OSHA regulations and all company safety policies.
• Participate in company-sponsored marketing functions and events.
• Uphold all company policies, procedures, and safety policies.
• Perform other related duties as assigned.

Project Authorization

• Project Directors: Projects up to $250,000 in value.
• Senior and Executive Project Directors: No value limits (responsible for generating their own business).

Requirements

• High school diploma or equivalent (required).
• 5+ years of restoration experience.
• 3+ years of experience as an Estimator or Project Manager with a disaster restoration company, with knowledge/experience in water mitigation, fire restoration, and mold remediation.
• 2+ years of experience as a Project Director with "Excellent" performance ratings in the two most recent performance reviews prior to promotion (Senior Project Director only).
• 3+ years of experience as a Senior Project Director with "Excellent" performance ratings in the two most recent performance reviews prior to promotion (Executive Project Director only).

Certifications

• IICRC certification (all levels).
• Project Directors: Xactimate Level 1.
• Senior Project Directors: Xactimate Level 2.
• Executive Project Directors: Xactimate Level 3.

Skills

• Ability to work without supervision.
• Strong organizational and time management skills.
• Strong communication and relationship-building skills.
• Knowledge of practices and procedures in water, fire, and mold trades.
• Ability to read, interpret, and communicate oral and written instructions.
• Ability to train and supervise employees (Senior and Executive Project Directors).
• Ability to exercise judgment and act decisively.
• Management skills (Senior and Executive Project Directors).
• Excellent interpersonal skills and attention to detail.
• Strong multi-tasking abilities.
• Ability to react well under pressure.
• Able to prioritize and plan work effectively.
• Reliability and punctuality.
• Strong background in identifying, negotiating with, and managing subcontractors.
• Demonstrated commitment to high professional ethical standards.
• Ability to be compassionate and manage emotional customer situations while responding promptly.
• Work efficiently and effectively, both independently and as a team.