Senior Project Coordinator, Laboratory Services

Project & Customer Coordination

• Serve as the primary operational point of contact for external customers, including biopharma sponsors, CROs, and research collaborators.
• Cook up study startup activities, operational readiness, communication plans, and project execution strategies with internal and external stakeholders.
• Manage customer communications regarding sample receipt, processing progress, timeline updates, risks, delays, and data delivery milestones.
• Coordinate inbound and outbound sample shipments, manifests, reconciliations, and chain-of-custody activities.
• Facilitate timely and accurate return of project data, reports, and study deliverables to external partners.
• Manage sample return, storage, archival, and destruction activities according to study requirements and contractual obligations.

Laboratory Operations Coordination

• Coordinate sample flow and project prioritization across laboratory operations to support turnaround time commitments and customer expectations.
• Monitor sequencing queues, laboratory capacity, instrumentation availability, and workflow bottlenecks to optimize operational efficiency.
• Track project progress through accessioning, sample processing, sequencing, analysis, and reporting workflows.
• Ensure reprocessing activities and operational escalations when quality or performance requirements are not met.
• Ensure all expected samples for internal and external projects are received, processed, and resulted appropriately.

Tracking, Systems & Operational Oversight

• Maintain accurate and complete project tracking information within LIMS, Salesforce, JIRA, dashboards, and other operational systems.
• Reconcile contracted sample volumes against received samples, completed testing, and delivered results.
• Monitor sample query workflows and coordinate resolution of missing, discrepant, or corrected information with internal teams and external partners.
• Develop and maintain detailed project trackers, operational dashboards, and status reports for internal and customer-facing updates.
• Support laboratory forecasting and planning activities through tracking of sample volume projections, project timelines, and operational constraints.

Quality & Continuous Improvement

• Review sample quality metrics and coordinate reprocessing workflows in partnership with laboratory leadership.
• Lead investigations related to operational deviations, sample discrepancies, nonconformances, and corrective actions.
• Coordinate sample inventory activities, freezer audits, reconciliations, and documentation management.
• Identify opportunities to improve operational workflows, communication processes, and project coordination systems.
• Collaborate with operational, engineering, and software teams to implement workflow improvements and scalable operational solutions.

Leadership & Cross-Functional Collaboration

• Directly manage and mentor Laboratory Services team member(s), including workload prioritization, training, and professional development.
• Collaborate effectively across Laboratory Operations, Clinical Operations, Bioinformatics, Software, and Alliance Management teams.
• Drive alignment between laboratory execution, customer expectations, and broader program timelines.
• Influence cross-functional stakeholders and facilitate issue resolution in a fast-paced environment without direct authority.