Senior Programmer Analyst

Duration: 3 months to start

Job Summary

The Senior Programmer Analyst plays a vital role in supporting the college by providing programming and analytical services, modifying existing applications, integrating third-party solutions, and building API-based integrations and portal components on the college's Ellucian Experience platform. This position contributes to a collaborative team environment with the shared goal of delivering innovative solutions to enhance customer satisfaction.

Duties And Responsibilities

• Design, develop, code, test, debug, and document software applications using programming languages and integration tools, leveraging relevant experience, and knowledge of industry best practices, regulations, and requirements.
• Act as a team resource to collaborate with business users, technical resources, and other stakeholders to gather and analyze requirements for new software applications and enhancements to existing systems.
• Participate in peer code reviews, unit testing, integration testing, and system testing to produce high-quality software solutions.
• Engage in daily operations such as creating and evaluating robust test plans, and providing training to end-users.
• Write code to support the needs of our stakeholders, in a DevOps environment.
• Troubleshoot and resolve technical issues, performance problems, and software defects.
• Ensure timely resolution of support tickets within Service Level Agreements (SLAs) and engage with vendor support as needed to resolve escalated issues.
• Support a variety of campus applications as assigned.
• Represent the college and the Information Technology team professionally in all interactions.
• Other duties may be assigned as needed.

Required Qualifications

• Associate degree in an applicable field with four years of programming experience.
• Proficiency in programming languages, i.e. SQL, PL/SQL.
• Knowledge of shell scripting and/or other programming languages (i.e., Java, JavaScript, Shell, Perl, Python, HTML).
• Experience with source control platforms such as Github.
• Proficiency in Ellucian Experience or similar Integration Platform as a Service (iPaaS) solutions.
• Experience building API-based integrations (e.g., Ellucian Ethos Integration) and/or developing UI components ("cards") for a vendor experience/portal platform.
• Familiarity with relational database table structures.
• Analytical skills to collect data, define problems, establish facts, and draw valid conclusions.
• Understanding of analysis, troubleshooting, problem-solving, client relations, requirement assessment, project management methodology, and their interrelationships.
• Excellent written communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to meet critical deadlines.
• Ability to work effectively with managers, peers, and customers.
• Capacity to multitask and collaborate within a team environment.
• Self-starter with the ability to work independently with minimal supervision.

Preferred Qualifications

• Bachelor's degree in an applicable field with two years of programming.
• Experience with SaaS solutions, particularly in the education sector.
• Familiarity with Ellucian Banner ERP or similar enterprise resource planning systems.
• Experience in applications management and administration, including user permissions, troubleshooting, and vendor support.
• Experience in the education sector.