Senior Program Operations & Communications Coordinator, TRQ - 27144

About the role

The Office of Teacher Recruitment and Quality (TRQ) recruits diverse, high‑quality teachers for New York Public Schools (NYCPS) and oversees initiatives to ensure equitable teacher distribution. The Senior Program Operations & Communication Coordinator supports teacher preparation and development programs, including alternative certification, recruitment of partner schools, creation of marketing materials, and management of data systems. This role collaborates across the office to launch and implement teacher training and residency programs and to advance special initiatives.

Responsibilities

• School Partnerships
  • Recruit partner schools for alternative certification (NYC Teaching Fellows, NYC Teaching Collaborative) and traditional student‑teaching programs.
  • Develop and maintain detailed project plans aligned to program goals.
  • Ensure principals are aware of key programmatic requirements.
  • Track schools’ commitments and capacity to support high‑quality program sites.
  • Deliver communications to current and prospective partner schools via mass messages and individual outreach.
  • Develop marketing materials aimed at partner schools.
  • Lead information sessions and webinars for principals.
• Communications and Customer Service
  • Create high‑quality communications for prospective and active program principals.
  • Manage a robust email inbox, responding to school leaders, district points of contact, teacher leaders, and seasonal staff with clear, accurate information.
• Data & Analysis
  • Collect and maintain data on current and prospective partner schools.
  • Create a system to track partnership success using input from multiple stakeholders.
  • Maintain tracking systems as schools and teachers complete steps required for training and certification programs.
  • Collect, organize, and synthesize stakeholder feedback to inform reporting cycles and guide program enhancements.
• Operations & Systems
  • Support program review and process improvements by gathering inputs, organizing documentation, and tracking follow‑up actions.
  • Develop and maintain tracking systems for key program data, ensuring accessibility for office and program staff.
  • Support ongoing use of relationship‑management systems, spreadsheets, and digital platforms for pre‑service and in‑service teachers.

Qualification Requirements

Minimum:

• Baccalaureate degree from an accredited college + 2 years of community‑oriented experience related to the duties, or high school diploma/GED + 6 years of comparable experience, or equivalent education/experience as described above.
• At least one (1) year of experience meeting the criteria in the first option.

Preferred:

• Proficiency with Microsoft Office 365, servers, and standard project‑management software.
• Experience working with schools, especially urban public schools.
• Experience in fast‑paced education or government settings.
• Strong organizational skills; ability to manage multiple projects simultaneously and prioritize effectively.
• Excellent communication, presentation, storytelling, and interpersonal abilities.
• Project‑management experience, including goal setting, tracking, planning, and implementation.
• Proficiency with data‑visualization tools (e.g., Power BI) and advanced spreadsheet functions (Excel, Google Sheets).
• Strong written communication and keen attention to detail.
• Flexibility to adapt approaches based on project needs; ability to work independently and as part of a team.
• Skill in using project‑management applications to organize work and set priorities.

Pay

Salary range: $82,000 – $90,200 (internal candidates will not earn less than their current salary for comparable or less senior positions).