Senior Program Officer - full-time - 1st shift - Mon-Fri

About the Organization

Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Internal mobility and career pathing is a focus at CMHA, with many employees growing from individual contributors to leaders.

Location & Schedule

This position will be located at 233 Main St. New Britain, CT 06051. The schedule is Monday through Friday, 8:30 AM to 4:30 PM.

Pay

The salary range for this position starts at $130,000.00. Compensation is determined by years of relevant experience, education, skills, and internal pay equity. CMHA also considers benefits and paid time-off as part of the overall compensation package.

About the Role

The Senior Program Officer (SPO) leads the strategy, management, and evaluation of CMHA’s programs and provides leadership for the programs. As a member of the Senior Leadership Team, the SPO plays a key role in guiding CMHA’s mission and organizational success. This position provides overall clinical and administrative leadership for all program areas (residential, community support, adult, child and family, and outpatient) to manage clinical risk and ensure high program quality, compliance with accreditation and federal/state funding regulations, and adherence to budget. The SPO participates in strategic planning and implementation to ensure system integration between inpatient, outpatient, and community support services.

Responsibilities

• Acts as a senior leader in directing and providing clinical oversight and consultation to all agency programs, working with program managers to ensure integration of services across divisions to facilitate quality client outcomes in a fiscally responsible manner.
• Is on call and available for program and/or staff crisis, as appropriate.
• Provides guidance to Service Area and Regional Directors, being available for consultation, job coaching, and mentorship as needed.
• Works with department managers in establishing program goals and objectives, budgets, meeting revenue targets, and managing expenses.
• Establishes measurable, achievable program area goals and objectives on an annual basis and monitors progress.
• Remains abreast of and ensures compliance with the requirements/regulations of funders, reviewers, licensors, accreditation bodies, and third-party payers; develops positive relationships with representatives from these entities.
• Develops, implements, and maintains policies, procedures, and protocols for high-quality client care.
• Develops and fosters a high-performance, inclusive, and accountability culture throughout program teams, aligned with core values and organizational commitments to equity and inclusion.
• Recruits, orients, trains, and supervises program directors and staff. Identifies ongoing staff training needs and conducts staff performance appraisals.
• Develops and expands programs to meet community needs, participating in grant-writing as needed.
• Ensures proper documentation of critical incidents and investigates and reports incidents to appropriate state and/or federal agencies, as needed.
• Serves as the agency clinical risk management officer, overseeing clinical and administrative audits, developing and ensuring compliance with agency policies/procedures, ensuring that outcome measures are maintained, and results reported.
• Co-leads, with the Senior Operating Officer, agency strategic planning processes by working with agency leadership to translate strategic plans into new programs, program redesigns, training development, and new or special projects/initiatives.
• Participates in Quality Improvement initiatives by working with the Performance Improvement Department on setting performance improvement goals and strategies and adjusting strategies based on outcomes.
• Chairs and/or participates in agency, system, regional, and statewide committees as assigned related to client care, funding issues, and system development.
• Other duties as assigned.

Principal Customers

• Internal: President/CEO, CFO, COO, CHRO, other Senior leaders, administrative department leads – for overall budget management, clinical risk management, quality assurance, corporate compliance, public relations/fundraising, human capital, program and strategic planning, and grant writing. Clinical staff of all programs for administrative and clinical consultation as needed. Finance and budget staff for budgetary management.
• External: State funders and licensing bodies, provider organizations, general public and private hospitals, and collaborating agencies for funding, administrative issues, and clinical risk management.