Senior Program Manager, SSD Operations Excellence

About the role

The Amazon's Sub Same Day (SSD) Operations Excellence (OpX) team is seeking a Senior Program Manager to join a dynamic team focused on setting new benchmarks, innovating processes, and scaling the SSD network for future growth.

Responsibilities

• Identify and propose solutions to operational problems, leveraging best practices from other networks like NACF.
• Develop and manage complex programs and projects across multiple organizations.
• Create metrics and mechanisms to drive both operational and program improvements.
• Partner with teams across the organization to source, allocate, and coordinate resources.
• Communicate results to senior leadership and business stakeholders.

Requirements

• Bachelor's degree in supply chain, business, engineering, finance, or related field.
• 5+ years of program/project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Qualifications

• Proven track record of identifying operational problems and proposing effective solutions.
• Strong understanding of fulfillment and delivery operations, including process standard work, on-time delivery, and productivity tactics.
• Ability to balance urgency and importance, and differentiate between program-specific and general improvements.
• Experience working cross-functionally with tech teams and defining program requirements.

Skills

• Excellent communication skills, both written and verbal.
• Ability to work in ambiguous environments and thrive under pressure.
• Strong organizational and project management skills.
• Ability to earn trust and collaborate with diverse teams.

Benefits

Amazon offers a comprehensive benefits package including medical, dental, vision, prescription, life insurance, AD&D, EAP, mental health support, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, parental leave, and more. For more information, visit here.