Senior Program Manager, Retrofits, Expansions and Initiatives

About the role

The REI team serves as a centralized planning and execution engine for all retrofits, expansions, and network initiatives across NA Last Mile Delivery Stations. The team owns intaking a business request, translating validated business needs and site-driven opportunities into executable deployment plans that align with OP1 and OP2 goals as well as site driven requests.

REI partners cross-functionally with Operations, Design, Preconstruction, Construction, Startup, Finance, and PMO teams to intake, prioritize, and sequence projects through a standardized stage-gate process. This includes consolidating fragmented intake channels into a single, structured pipeline to improve visibility, reduce redundancy, and ensure consistent decision-making across the network.

The team is responsible for balancing network capacity, cost, and speed by optimizing existing infrastructure—driving initiatives such as capacity maximization and site enhancements ahead of peak demand. REI also manages key dependencies including topology plans, installation capacity, and long-lead procurement timelines to ensure realistic and achievable deployment schedules.

Responsibilities

• Drive process, capacity, performance, technology, compliance, and safety-related program objectives – define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders, develop and execute rollout plans and ongoing support.
• Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward.
• Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence.
• Review new change requests from program and operations stakeholders against existing standards.
• Identify and address customer and business pain points by actively deep diving into data and operational processes and working with cross-functional teams.
• Schedule and moderate multiple weekly standing meetings with internal teams to obtain or share information and approve changes; coordinate information between various teams in the organization.

Qualifications

• Bachelor's degree
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications:

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Pay

Base salary range for this position is $104,100.00 - $155,400.00 USD annually for the USA, TN, Nashville location and $115,600.00 - $160,000.00 USD annually for the USA, WA, Bellevue location.