Program Manager, Retrofits, Expansions and Initiatives

About the role

The Retrofits, Expansions and Initiatives (REI) team serves as a centralized planning and execution engine for all retrofits, expansions, and network initiatives across NA Last Mile Delivery Stations. The team owns intaking a business request, translating validated business needs and site-driven opportunities into executable deployment plans that align with OP1 and OP2 goals as well as site driven requests.

Responsibilities

• Drive process, capacity, performance, technology, compliance, and safety-related program objectives – define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders, develop and execute rollout plans and ongoing support.
• Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward.
• Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence.
• Review new change requests from program and operations stakeholders against existing standards.
• Identify and address customer and business pain points by actively deep diving into data and operational processes and working with cross-functional teams.
• Schedule and moderate multiple weekly standing meetings with internal teams to obtain or share information and approve changes; coordinate information between various teams in the organization.

Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• PMP, or PMP certificate
• Master's degree in business, engineering, operations, supply chain, transportation logistics
• 3+ years of change management experience
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.