Senior Program Manager, Promotions, Promotion Execution Services

Key job responsibilities

• Regional Promotions Program Management: Connect use cases across regions (NA, EU, FE) to drive consistency, identify gaps, and ensure promotional capabilities scale globally
• Cook up launches, track adoption, and surface regional requirements to engineering teams
• Post-Purchase Promotions Monitoring & Improvement: Define metrics and mechanisms to monitor the health of post-purchase promotional experiences (refunds, reversals, customer communications). Identify improvement opportunities, write narratives, and drive programs from concept through delivery
• Product Selections & Always Available Promotions: Serve as the primary program interface between PXS and Product Selections and Always Available Promotions teams. Manage dependencies, align roadmaps, facilitate cross-team decision-making, and ensure commitments are met
• Business Partner Management: Own relationships with Haul, Digital, and Grocery business partners. Understand their promotional needs, translate requirements into technical asks, and ensure PXS delivers capabilities that support their business goals
• Program Mechanisms: Establish and run program reviews (WBRs, MBRs), escalation paths, and communication cadences
• Create visibility into program health through dashboards and narratives
• Cross-Functional Coordination: Work with engineering, product, science, and operations teams to remove blockers, manage risks, and drive alignment on priorities

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience within e-commerce or Retail fields
• Experience managing communication with geographically distributed teams
• Bachelor's degree, or experience using data to influence business decisions
• Bachelor's degree, or experience influencing at all levels within an organization, particularly at the executive level
• 1+ years of Amazon (blue badge/FTE) experience, or Bachelor's degree in communications or equivalent
• Bachelor's degree, or MBA in management, business administration, economics, engineering, marketing