Senior Program Manager, Selling Partner Promotions

About the role

Promotions fuel the Amazon flywheel — they delight customers, drive sales for selling partners, and grow long-term free cash flow. Selling partner engagement, clear communication, and continuous feedback are central to our mission. In this role, you will lead Selling Partner Communications & Go-to-Market for Promotions, partnering across product, marketing, seller experience, and support teams. You'll own the strategy and execution of how we communicate with selling partners about promotions capabilities — including launches, ongoing engagement, contact reduction, and marketing content — while establishing mechanisms to gather selling partner feedback and translate it into product improvements.

Responsibilities

• Go-to-Market & Communications: Own end-to-end selling partner communications strategy for Promotions launches, feature releases, and ongoing engagement — ensuring clear, timely, and high-quality messaging across all channels
• Feedback Mechanisms: Establish and operate regular mechanisms (listening sessions, advisory councils, surveys, office hours) to hear directly from selling partners, synthesize insights, and channel feedback into the product roadmap
• Selling Partner Contact Reduction: Identify top drivers of selling partner contacts (cases, escalations, confusion points) related to promotions, define reduction targets, and drive cross-functional programs to eliminate friction
• Marketing Content: Develop compelling content for Accelerate, New Seller Summit, and other marquee events — partnering with marketing, product, and executive stakeholders to land our promotions value proposition
• Mechanism Building: Create scalable, repeatable processes (e.g., communication calendars, launch playbooks, feedback-to-roadmap pipelines) that raise the bar on how we engage selling partners on promotions
• Stakeholder Management: Coordinate across Product, Tech, Support, Marketing, and WW expansion teams to align messaging, prioritize pain points, and deliver a cohesive seller experience

About the team

We're an interdisciplinary team of Product Managers, Program Managers, Engineers, Designers, and Scientists building day-one solutions that leverage ML/AI to solve some of Amazon's toughest business problems in promotions. Experimentation, automation, and scalability are central to our mission. Come join a founding team with a long-term orientation, dedicated to bold innovation across our strategies, products, and channels.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Demonstrated ability to build and scale operational mechanisms from scratch
• Experience owning go-to-market programs or selling partner/customer communications at scale
• Data-driven mindset: you measure what matters, set targets, and drive accountability
• Ability to synthesize qualitative feedback (from sellers, support, surveys) into clear, actionable themes
• Comfort operating in ambiguity and across multiple workstreams simultaneously
• Experience working directly with selling partners or external partners is a strong plus

Preferred Qualifications

• Knowledge of general AI tools
• Strong written communication — you can craft executive narratives, selling partner-facing content, and internal mechanisms docs with equal ease

Pay

USA, WA, Seattle - $115,600.00 - $160,000.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Learn more about our benefits at https://amazon.jobs/en/benefits.