Senior Program Manager (Navy Logistics)

About the role

Appian is seeking a strategic and customer-focused Senior Program Manager to lead programs within the US Navy logistics domain. The ideal candidate will be a strategic thinker with a passion for customer advocacy and a proven track record of developing and executing successful customer-centric programs. This role requires domain specific experience within DoD logistics.

Responsibilities

• Design, implement, and optimize a portfolio of customer success projects encompassing onboarding, adoption, value realization, and renewal.
• Lead opportunity identification, solutioning, and sales support activities, inclusive RFI/RFP responses, for both new opportunities and within existing programs or accounts.
• Work with senior government leadership to influence and negotiate program directions, requirements, and associated contracts.
• Lead and manage large-scale, cross-functional programs from initiation through to completion, ensuring they are delivered on time, within scope, and meet strategic objectives.
• Develop and manage a strategic roadmap of customer success initiatives that align with overarching company goals and customer needs.
• Serve as the voice of the customer, gathering and analyzing feedback to inform Appian’s product strategy.
• Drive innovation into program delivery, including the application of AI technologies to accelerate delivery, increase quality, and enable mission stakeholders.
• Establish, monitor, and report on key performance indicators (KPIs), including but not limited to customer health scores, agile delivery metrics, and program operations and financials.
• Collaborate closely with cross-functional leaders to ensure a cohesive and unified customer experience across all touchpoints.
• Develop and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and strategic partner.
• Identify and mitigate risks to customer success, proactively developing and implementing strategies to address challenges.

Requirements

• Bachelor’s degree in a relevant field.
• A minimum of 15+ years of experience in program management that manages delivery of complex technology modernization initiatives within the Department of War or other relevant federal government agencies.
• Ideal candidates will have a PMP or PgMP certification and agile certifications (Certified Scrum Master, SAFe Agilist, etc.).
• Proven ability to develop and execute complex programs and large-scale projects with measurable results and managing over 50 resources and over $13M in annual services revenue.
• Demonstrated experience in a developing and mentoring personnel.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Experience and relationships with clients within the Navy logistics space.
• Proficiency with Appian, other modern platform technologies (e.g., Salesforce, ServiceNow, Palantir) and/or custom application development.
• Experience leading technology modernization leverage agile methodologies and AI enabled code generation approaches.
• US Citizenship with an ability to hold a US government clearance.
• Willingness to travel to client locations, as required.

Qualifications

• Basic Qualifications
• Basic Qualifications

Benefits

• Base Salary Range: $150,000 USD - $325,000 USD
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• Training and Development
• Growth Opportunities
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