Senior Program Manager (Manufacturing Operations)

About the role

SimpliSafe is seeking a Senior Program Manager to join the Manufacturing Operations organization of our award-winning wireless/IoT home security company. You will lead strategic manufacturing, supply chain, and operational initiatives across the product lifecycle.

Responsibilities

• Lead complex cross-functional programs from initiation through execution, driving alignment, accountability, and successful delivery against business objectives.
• Serve as Program Manager for strategic manufacturing and operations initiatives, including NPI readiness, sustaining programs, cost reduction efforts, manufacturing readiness, and operational improvement projects.
• Cook up effectively across functions including Supply Chain, Engineering, Product, Business Systems, Information Security, and Customer Support, acting as a central point of contact and ensuring clear communication and alignment among all stakeholders.
• Develop and manage program plans, schedules, risks, dependencies, communications, and executive updates to ensure successful program execution.
• Partner with internal teams and external manufacturing partners to drive operational readiness, resolve issues, and achieve cost, quality, and delivery goals.
• Identify gaps in processes and ways of working, and create the tools, documentation, reporting, operating mechanisms, and best practices that improve team effectiveness and enable repeatable execution across Operations.
• Contribute to the long-term vision of the Operations Program Management function by helping establish the processes, operating mechanisms, and execution discipline required to support all major Operations initiatives.

Qualifications

• 6+ years of program and/or project management experience leading complex cross-functional initiatives.
• Experience leading the development and manufacturing of electronics, hardware, or other high-volume consumer products.
• Strong program management skills, including planning, risk management, dependency management, executive communication, and change management.
• Demonstrated ability to influence without authority and drive alignment across teams and organizations.
• Experience creating and improving processes, tools, documentation, reporting, and standard work that improve team effectiveness and execution.
• Strong analytical, problem-solving, and decision-making skills with a data-driven approach.
• Excellent written, verbal, and presentation skills, including experience communicating with senior leadership.
• Ability to thrive in ambiguity, create structure, and successfully drive initiatives through changing business environments.
• Experience working with Asia manufacturing partners and willingness to travel internationally 1-2 times per year.

Skills

• Nice-to-haves include experience using project management software (e.g. Smartsheet, Monday, Jira), experience implementing business systems, enterprise platforms, or operational transformation initiatives, familiarity with stage-gate product development processes, experience with data analytics, KPI development, and operational reporting, and PMP certification or equivalent training.

Values

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

Benefits

We offer a comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families. Beyond base pay, we provide a full range of medical, retirement, and lifestyle benefits, as well as free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) bring people together, give opportunities to network, mentor and develop, and advocate for change. For more information on our total rewards and benefits, please click here.