Senior Program Manager, Leo Inventory and Fulfillment Technology

About the role

The Senior Program Manager for Leo Inventory and Fulfillment Technology (LIFT) will serve as the end-to-end program management layer for LIFT at the business and operational level. The role involves orchestrating across Forward, Reverse, Inventory, and partner domains to ensure alignment, visibility, and readiness across the entire LIFT ecosystem.

Responsibilities

• End-to-end LIFT program tracking as the single source of truth. Maintain a consolidated view across Forward, Reverse, & Inventory Product, Devices, and partner domains, ensuring alignment on priorities, milestones, and progress across all LIFT workstreams.
• Establish launch readiness governance. Define and enforce clear frameworks, checkpoints, and go/no-go criteria across product and partner readiness.
• Program-level risk identification and mitigation. Maintain a centralized view of operational and partner risks with clear ownership and escalation paths.
• Executive reporting and narrative ownership. Own the single, consistent LIFT story that bridges product capabilities, operational readiness, and partner execution for senior leadership.
• Own the LIFT Weekly Business Reviews (WBR). Lead working-level forum with LIFT and partner teams to review operational metrics, identify emerging issues, and implement tactical corrections. This serves as the system for bridging performance, process adjustments, escalation triggers, and resource allocation.
• Manage implementation and adoption of operational changes across global Field or Business teams, ensuring smooth transitions and stakeholder readiness.

Qualifications

• 7+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree or equivalent, or 4+ years of professional experience

Preferred Qualifications

• Knowledge of general AI tools
• 4+ years of defining and executing against program timeline & requirements experience
• Experience managing programs in a greenfield or startup-like environment within a large organization
• MBA or advanced degree in Operations Management, Business Administration, or related field
• Experience working with hardware/device supply chains and logistics operations