Senior Program Manager, Last Mile Retrofit Execution, Global Fleet and Products, In-Life Services

Description

Alexa's Last Mile In-Life Services team is seeking a Senior Program Manager, Retrofit Execution to oversee the operational execution of large-scale vehicle retrofit campaigns across North America. This role involves transforming approved plans into completed installations across hundreds of delivery stations without disrupting daily delivery operations. Key responsibilities include managing the installation lifecycle, coordinating with Delivery Service Partners (DSPs), Regional Fleet Managers (RFMs), and multiple vendors to ensure campaigns run smoothly.

• Own the live installation schedule across vendors, delivery stations, and regions, adjusting in real-time for VIN availability, vendor capacity, and site constraints while maintaining zero disruption to daytime delivery operations.
• Manage daily VIN tracking and reconciliation across branded fleet and Last Mile Rental systems; own parts receiving, site storage, and vehicle availability at delivery stations.
• Coordinate multi-vendor installation operations including scheduling, on-site field oversight, completion reporting, and go-back/rework resolution.
• Validate vendor invoices against confirmed completion data; track labor and material costs against $10M–$50M campaign budgets.
• Drive campaign closeout including inventory reconciliation, maintenance and repair handoff, warranty documentation, and lessons learned.
• Provide weekly dashboard updates on completion status, cost performance, and quality metrics to leadership.

About The Team

The team manages the NA Tire program and NA retrofits. They utilize data, automation, and AI to scale their operations. This is a relatively small but highly scaled team.

Key job responsibilities

• Own the live installation schedule across vendors, delivery stations, and regions, adjusting in real-time for VIN availability, vendor capacity, and site constraints while ensuring zero disruption to daytime delivery operations.
• Manage daily VIN tracking and reconciliation across branded fleet and Last Mile Rental systems; own parts receiving, site storage, and vehicle availability at delivery stations.
• Coordinate multi-vendor installation operations including scheduling, on-site field oversight, completion reporting, and go-back/rework resolution.
• Validate vendor invoices against confirmed completion data; track labor and material costs against $10M–$50M campaign budgets.
• Drive campaign closeout including inventory reconciliation, maintenance and repair handoff, warranty documentation, and lessons learned.
• Provide weekly dashboard updates on completion status, cost performance, and quality metrics to leadership.

Basic Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Preferred Qualifications

• 2+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
• Knowledge of general AI tools.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions.

Company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. For more information on our benefits, visit here.