Senior Program Manager, Executive Volunteering , Amazon Community Impact

This role sits within the Amazon Community Impact (ACI) team, which helps Amazon prioritize and address societal problems by leveraging the company’s unique assets—technology, logistics, and expertise. With over 1.5 million Amazonians across 60+ countries, the team scales collective impact by connecting employees to community initiatives through volunteering. The ACI Volunteering team’s vision is to cultivate a culture of volunteering where Amazonians use their time, experience, and skills to shape a better future for local communities, the planet, and future generations. This role focuses on enabling and enhancing the volunteering experience for Amazonians through globally relevant products and programs.

About the role

The Executive Volunteering Lead is a senior program manager who owns volunteering strategy and execution for a portfolio of global senior leaders (Directors, Vice Presidents, Senior VPs, C-Suite) and their organizations. This role works backward from executive and business priorities to create strategic volunteering plans, collaborates with key stakeholders to execute those plans, identifies and closes gaps in existing volunteering products, and drives measurable community and employee impact.

Successful candidates think big and dive deep to build volunteering plans that drive measurable impact. You define an organization’s volunteering strategy based on deep customer understanding and operate at all levels of the organization—from presenting to S-Team (C-suite) members to working hands-on with Community Ambassadors (volunteer event coordinators). You excel at translating strategic vision into execution, analyzing data, and building scalable mechanisms. You’re a force multiplier who deploys AI tools and agents to challenge thinking, redesign processes, automate workflows, and expand organizational capacity. Collaboration with diverse teams and executive presence to influence senior leadership while remaining approachable to frontline volunteers are key.

Responsibilities

• Strategic Planning
  • Own the end-to-end volunteering strategy and vision for assigned senior leader (Director, Vice President, Senior Vice President) organizations, designing high-impact experiences including signature executive engagements, flagship programs, and campaign integration.
  • Work backward from executive priorities, business rhythms, and organizational goals to define volunteering strategies that inform business and community impact strategy.
  • Write product requirements strategy documents to define new volunteering programs and inform products that create meaningful business and community impact.
  • Leverage narrative docs to drive cross-organizational alignment.
  • Use data and KPI metrics to inform strategy, prioritize initiatives, make tradeoff decisions, and demonstrate ROI to senior leadership.
• Roadmap Execution & Mechanisms
  • Create and maintain multi-year roadmaps that align executive engagement, volunteer experiences, and ACI priorities.
  • Empower generative and agentic AI tools and agents (e.g., using Amazon Quick Suite, Kiro, Claude) to accelerate workflows such as writing, data analysis, status reporting, or stakeholder communications.
  • Make prioritization trade-offs based on dependencies, risks, customer impact, and effort.
  • Prioritize volunteering product feature development based on impact, effort, and strategic alignment.
  • Build automated dashboards that track ROI and program metrics to simplify reporting for executive leadership through monthly and quarterly business reviews.
  • Translate data insights to inform tradeoff decisions and strategic shifts based on what’s working and what’s not.
  • Create compelling data visualizations and reports that measure the effectiveness of volunteering strategies, key success metrics, and tell the story of volunteering impact.
• Stakeholder Management
  • Serve as the primary liaison between senior leader organizations, regional volunteering teams, and the central volunteering team.
  • Drive cross-level and cross-org stakeholder alignment through business documents and mechanisms.
  • Manage Voice of Customer mechanisms to understand and identify product opportunities to address executives’ pain points and needs.
  • Own, coordinate, and execute go-to-market plans for new volunteering products and features impacting executives and their organizations.
  • Coordinate cross-functional initiatives that require alignment across multiple business lines, geographies, and stakeholder groups.

Requirements

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience influencing senior leadership through data-driven insights.
• Experience using GenAI tools to improve operational processes, automate workflows, and/or drive productivity gains.

Preferred Qualifications

• Experience working with global cross-functional teams.
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels.
• Experience working in corporate social responsibility or with nonprofits/NGOs.
• Working knowledge of Generative AI, Agentic AI, and emerging AI technologies.
• Familiarity with deploying prompt engineering concepts and ability to evaluate AI-generated outputs for accuracy and quality.

Pay

USA, VA, Arlington - $115,600.00 - $160,000.00 USD annually

USA, WA, Seattle - $115,600.00 - $160,000.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.