Senior Program Manager, Dealer and Channel Operations IT PMO

About the role

The Role Our Dealer and Channel Operations Organization (IT PMO) is seeking a Senior Program Manager to lead complex, cross-functional programs that directly impact vehicle quality and launch readiness. This position requires a strong background in software delivery, enterprise-scale execution, and the ability to bring clarity and alignment across engineering, product, design, and quality teams. You’ll operate at the center of GM’s transformation, working closely with executive stakeholders to drive accountability, delivery excellence, and innovation.

Responsibilities

• Own end-to-end delivery of high-impact programs across the Dealer and Channel Operations Organization.
• Define scope, timelines, and resource plans aligned with business or technology goals.
• Identify risks and interdependencies and lead mitigation strategies.
• Communicate program status and insights to executive leadership using storytelling and metrics.
• Facilitate inclusive, action-oriented meetings with clear documentation and follow-through.
• Influence cross-functional teams to drive alignment and execution.
• Lead change management efforts and foster adaptability across teams.
• Apply Agile, Waterfall, and hybrid methodologies where appropriate.
• Champion GM’s core values while promoting individuality and diversity.

Requirements

• 5+ years of software project/program management experience.
• Proven success leading cross-functional programs with technical and non-technical teams.
• Strong command of Agile, Waterfall, and hybrid delivery models.
• Exceptional communication and presentation skills.
• Demonstrated ability to influence without authority and drive results.
• Experience navigating ambiguity and leading through change.
• Comfortable working across time zones and diverse teams.

Qualifications

• PMP Certification (preferred).
• Experience with Jira, Confluence, Slack, or similar tools (preferred).
• Familiarity with GM’s Dealer and Channel Operations systems (preferred).

Skills

• Strong leadership and adaptability.
• A passion for driving progress in both product quality and organizational effectiveness.

Benefits

GM does not provide immigration-related sponsorship for this role. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job may be eligible for relocation benefits.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.