Senior Program Manager, Commercialization

Key Responsibilities

• Serve as the utility partner’s primary point of contact for the pilot - their trusted advisor externally and their advocate internally.
• Act as a technical project manager to orchestrate work across internal Client Success, Portfolio Management, Program Delivery, Product, Analytics, and Marketing teams to deliver a seamless experience for the client, driving alignment and follow-through as a trusted cross-functional leader.
• Lead working sessions and executive reviews with clients and internal leadership to clarify scope, ownership, tradeoffs, risks, and next steps.
• Prepare and present client-ready performance updates and recommendations that support renewal, expansion, and scale decisions.

Program Design, Launch & Delivery

• Lead pilots end-to-end: from opportunity and strategy through design, implementation, launch, performance review, and the go/no-go decision to scale.
• Achieve outcomes for our utility partners, including: Improved email engagement and conversion (OR, CVR, CTOR), Reduced energy waste and increased efficiency, Lower peak demand on the electric grid, Improved end-customer satisfaction and program retention, Own the customer journey, engagement strategy, content calendar, segmentation, and iterative improvement plan for each pilot.
• Use results, surveys, A/B tests, and engagement data to refine programs, substantiate savings, and increase participation.

Program Strategy & Opportunity Identification

• Collaborate with the Director of Product Commercialization to identify and evaluate new market opportunities for utility partners, assessing customer need, competitive landscape, and strategic fit with Power TakeOff’s core offerings.
• Decide, in partnership with the Commercialization team and executive leadership, which pilots to pursue, which end customer segments to target, and how success will be defined before a pilot begins.
• Leverage existing product concepts and go-to-market tactics to establish the strategic implementation plan for each pilot: target outcomes, required investment, risks, and the criteria that will determine whether it scales.
• Maintain and prioritize the pilot pipeline against company strategy and utility partner needs; reporting out on pilot status, risks, mitigation plans and investment logic for which efforts to fast-track or back-burner.

Scaling Commercialization

• Take learnings from each program, and work across internal teams to define what must be changed, be documented, be standardized, or be automated to move from a one-off pilot to a standard program.
• Develop reusable frameworks, playbooks, RACI charts, SOPs, and launch tools that let proven pilots be replicated across additional clients.
• Train internal teams on new product playbooks and incorporate feedback into market plans and implementation approaches.
• Collaborate with the VP of Sales and other Directors to author proposals, present slides to clients, and support RFP responses that drive new sales.