Senior Program Manager, Brokerage Automation

Responsibilities

• Drive operations transformation by optimizing workflows within Brokerage functions
• Act as the primary liaison between business stakeholders and technical teams
• Lead the strategy of back-office transformation using automation and AI
• Own the end-to-end lifecycle of transformation initiatives, including project tracking and accountability
• Evaluate initiatives based on impact and feasibility, tracking ROI and operational efficiency
• Analyze process gaps and collaborate with tech teams to design scalable automation solutions
• Develop program documentation and playbooks for adopting new technologies

Qualifications

• 5+ years in complex program management or technical program management in fintech or financial services
• Strong understanding of AI and engineering concepts without coding expertise
• Familiarity with back-office operations and workflow optimization
• Proven ability to communicate complex technical concepts to business stakeholders and vice versa
• Skilled in data-driven prioritization and efficiency maximization across organizational functions
• Ability to navigate ambiguity and drive alignment across diverse teams

Benefits

• Top-tier health benefits and life insurance
• Long-term group savings plan with employer match
• 20 vacation days, 4 wellness days, and unlimited sick and mental health days annually
• Opportunity to work outside Canada for up to 90 days per year
• Supportive employee resource groups, including those for 2SLGBTQ, women, and Black employees
• Hybrid work environment, collaborating with a talented and committed team