Senior Program Manager

Position Summary

You will be accountable for end-to-end program leadership, from strategy alignment through value realization. Strategic Program Leadership
- Lead a portfolio of enterprise digital transformation programs spanning multiple business units, regions, and technology domains.
- Translate corporate and business strategy into roadmaps, investment priorities, and execution plans.
- Drive initiatives that transform customer experience, business models, data capabilities, and operational processes.
- Ensure programs deliver measurable business outcomes (revenue growth, cost efficiency, speed-to-market, customer impact).

Cross-Functional & Executive Alignment
- Act as the primary program lead, partnering with Senior Leadership, Business Innovation, Product, Engineering, Data, Legal, and Operations.
- Facilitate decision-making across competing priorities, trade-offs, and constraints.
- Lead executive-level governance forums, including steering committees and program reviews.
- Communicate complex program status, risks, and strategic implications in a clear, business focused manner.

Execution Excellence at Scale
- Own delivery of large, complex, interdependent programs across globally distributed teams.
- Manage scope, timelines, budgets, resource planning, and release coordination.
- Proactively identify and manage cross-program dependencies, risks, and systemic constraints.
- Establish program structures, cadences, and operating rhythms that enable predictable delivery.

Value Realization & Operational Readiness
- Ensure solutions are not only built, but adopted and operationalized.
- Partner with business stakeholders on: Change management, Process redesign, Go-to-market readiness, Go/No-Go release decisions.
- Define and track KPIs and success metrics tied to business value.

Governance & Continuous Improvement
- Establish scalable program management practices, tools, and standards across the DX organization.
- Drive continuous improvement in delivery models, cross-team collaboration, and execution efficiency.
- Mentor junior program/project managers and elevate program management maturity across the organization.

Qualifications

• Experience 10+ years of progressive program management experience, including leading large-scale, complex digital or technology programs.
• Proven success track in PMO roles at a top tech organization.
• Direct program management experience in AI initiatives, cloud, data, commerce and/or identity management strongly preferred.
• Proven track record managing:
• cross-functional, cross-regional programs,
• multi-team dependencies,
• high-visibility, business-critical initiatives.
• Experience working directly with senior executives and steering committees.
• Program & Delivery Expertise:
• Deep expertise in:
• program governance,
• risk and dependency management,
• financial and resource planning,
• release and operational readiness planning.
• Strong understanding of the software development lifecycle, release management, and iterative delivery models.
• Experience integrating modern technologies (data platforms, analytics, digital platforms, automation, etc.) into business processes.
• Business & Strategic Acumen:
• Ability to connect technical delivery to business strategy and financial impact.
• Experience supporting go-to-market planning, product launches, or business model enablement.
• Strong decision-making capability in ambiguous, fast-changing environments.
• Communication & Leadership:
• Exceptional ability to influence without authority across diverse teams.
• Executive-level communication and storytelling skills.
• Strong facilitation, negotiation, and conflict resolution capabilities.
• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above.

Tools

• Experience with collaboration and program tools such as Jira, Confluence, MS Project, SharePoint, Teams, or equivalent.

Preferred Skills

• Experience working in global, multicultural environments.
• Experience across both Agile and Waterfall methodologies.
• Domain experience in one or more areas: Data & analytics, Digital commerce, Fraud prevention, risk management, or trust & safety systems.
• Familiarity with Japanese language and/or business culture.