Senior Program Director, Tolling & Contact Center Operations (Onsite - New York | Relocation Available)

Requirements

The successful candidate must have strategic leadership, State government contract implementation and post go-live support, executive presence, tolling, and call center leadership. This position is contingent upon award and will be fully onsite within New York State. Relocation assistance is provided.

Qualifications

Bachelor's degree in related field required. 12-15 years of professional experience in a related field required. Experience leading state tolling contracts. Experience leading large call center (~700 contact center agents), including meeting all KPIs, SLAs, quality, and compliance requirements. Must currently live in, or, be willing to relocate to New York state. Experience implementing a State contract of at least 750 people.

Skills

Project Management Professional (PMP) certification.