Senior Program Director (PMO) – Health Plan Transformation

Position Overview

Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

Scope of Role & Responsibilities

• Strategic Planning: Develop and implement a comprehensive program plan, including objectives, timelines, critical path, and resource allocations.
• Project and Program Oversight: Direct the execution of enterprise-wide programs and projects, ensuring consistency with organizational goals.
• Leadership: Provide direction and leadership to project managers and cross-functional teams (including internal, business, technology, and vendor teams), ensuring cohesive and efficient program execution.
• Performance Monitoring: Establish metrics and KPIs to monitor program performance and progress, adjusting as necessary.
• Governance and Reporting: Maintain project dashboards and reporting tools for leadership visibility into programs/projects performance and ensure governance structure is being effectively/consistently being followed.
• Continuous Improvements:
  • Identify opportunities for process improvements and implement changes to enhance project delivery.
  • Collect and analyze project data to measure performance and identify trends.
  • Stay updated on project management trends and best practices.
• Project Portfolio Management:
  • Manage the project portfolio, ensuring that projects are well-defined, resourced, and tracked.
  • Monitor project performance and provide regular updates to executive leadership.
  • Ensure all program deliverables meet quality standards and regulatory requirements.
• Methodology and Tools:
  • Promote the adoption of standardized project management and process improvement methodologies and tools (e.g., Agile, Waterfall, PMBOK, DMAIC, Six Sigma…).
  • Provide training and support to project teams on project management best practices.
• Resource Management:
  • Lead and develop a team of project managers, and manage their capacity and assignments.
  • Optimize resource allocation to ensure efficient project delivery.
  • Serve as a mentor and source of expertise to Project Managers and project staff.
• Risk Management:
  • Identify and mitigate program risks, ensuring successful delivery of program outcomes.
  • Develop and implement risk management plans.
  • Escalate judiciously to ensure project success.
• Communication: Maintain transparent and effective communication channels with all stakeholders, providing regular updates on program status and addressing any issues.
• Training and Development: Oversee the development and delivery of training programs for end-users, ensuring smooth transition and adoption of HealthEdge.
• Budget Oversight: Manage program budgets, ensuring financial resources are utilized effectively and within approved limits.
• Stakeholder Management:
  • Engage with senior leadership, external vendors, and key stakeholders to ensure program alignment with organizational priorities.
  • Manage expectations and address stakeholder concerns.

Required Education, Training & Professional Experience

• Bachelor’s degree in business, healthcare, management, engineering, or a related field required. Master’s degree preferred.
• 10 years of project or program management experience, with a focus on healthcare or IT projects
• Experience working at a health plan in project management or operations preferred
• Proven track record of successfully managing complex projects

Licenses and Certifications Required

• PMP certification or equivalent required

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong analytical and problem-solving skills.
• Excellent leadership, communication, and interpersonal skills.