Senior Program Coordinator

About the role

IOA @ Home, home care is seeking a highly talented Senior Program Coordinator to assist with our key initiatives and administrative activities. This role requires excellent planning, problem-solving aptitude, time management, relationship navigation, attention to detail, and the ability to meet deadlines while juggling multiple requests. The role is critical to the success of our operations and reports to the Director of Home Care.

Responsibilities

• Communicate best-in-class with all stakeholders.
• Cultivate client prospects with an emphasis on qualifying callers to engage in sales cycle.
• Serve as primary liaison with caregivers needing hands-on support with technology or other role-required activities.
• Support Human Resources with Home Care Aide onboarding, including new hire orientation, training coordination, and compliance requirements.
• Provide ongoing compliance and training support to ensure programming and regulatory adherence.
• Manage Long-Term Care Insurance processes, including invoice submission, coordination with LTC representatives, and responding to client inquiries.
• Support the development and implementation of various strategic initiatives, track activities, and deadlines.
• Perform a range of routine to complex administrative duties in support of leadership, including Vice President of Home Care & Support Services.
• Cook up meetings and calendars based on priorities.
• Attend meetings and events to provide support for various initiatives as assigned.
• Cook up activities related to caregiver compliance, client care, and other program related information.
• Provide support for team meetings and events, including communication, scheduling, preparing meeting materials, securing meeting/event venues, and coordinating meals, and other logistics.
• Manage data across wide range of program activities.
• Cook up procurement activities, including invoice processing, purchase requests, and ordering office and PPE supplies.

Requirements

• Bachelor’s degree from an accredited college or university is required.
• Minimum 2 or more years of work-related experience in administrative support, elder care, or other customer service.
• Experience working with different levels of leadership; strong customer service skills.
• Experience working in nonprofit organizations desired.
• Excellent verbal and written communication skills.
• Exceptional time management and organizational skills with the ability to prioritize tasks effectively.
• Proficient in Microsoft Office and experience with databases.
• Must have excellent interpersonal skills, and be positive, creative, willing to learn, and hard-working.

Pay

Compensation Range: $32 - $35/Hourly

Schedule

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors. This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.