Senior Program Analyst (Remote)

Responsibilities

• Support the planning, coordination, execution, and reporting of enterprise observability and logging services.
• Serve as a liaison between technical teams, stakeholders, and program leadership to help ensure alignment of operational priorities, project activities, documentation, governance processes, and customer requirements.
• Support Agile delivery processes, including sprint planning, backlog management, work tracking, and team coordination activities.
• Facilitate communication between engineering teams, stakeholders, and program leadership to support operational priorities and program objectives.
• Maintain program roadmaps, schedules, action items, and operational deliverables.
• Support operational reporting, metrics collection, performance tracking, and status reporting activities.
• Develop and maintain SOPs, process documentation, governance artifacts, and program records.
• Collaborate with government stakeholders, technical teams, and program leadership to support successful delivery of program objectives.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Project Management, or a related field with 5+ years of relevant experience (or equivalent combination of education and experience).
• Experience supporting IT, infrastructure, cybersecurity, or technology programs.
• Experience supporting Agile delivery processes, sprint planning, backlog management, and work tracking activities.
• Experience coordinating project schedules, deliverables, stakeholder communications, and reporting activities.
• Experience supporting change management, governance, and operational process improvement initiatives.
• Experience developing and maintaining documentation, SOPs, reports, and program artifacts.
• Strong organizational, communication, and stakeholder coordination skills.
• Proficiency with Jira, Microsoft Office applications, and collaboration platforms.