Senior Program Analyst

Key Responsibilities

• Support Project Managers in planning, executing, monitoring, and closing R&D projects and experiments related to pilot training innovation.
• Develop and maintain integrated master schedules (IMS), work breakdown structures (WBS), risk/issue registers, action trackers, and stakeholder matrices.
• Prepare high-quality recurring status reports, metrics dashboards, executive briefings, and ad-hoc analyses for internal leadership and USAF customers.
• Facilitate project meetings (daily stand-ups, sprint ceremonies, technical interchange meetings, after-action reviews); capture decisions and drive action item closure.
• Aid with contract deliverables, CDRL preparation, configuration management, and compliance reporting requirements.
• Identify process bottlenecks and lead or support continuous improvement initiatives using Agile, Lean, or hybrid methodologies.

Jira & Confluence Administration

• Serve as primary Jira Administrator, configure and maintain projects, issue types, custom fields, workflows, screens, permission schemes, and automation rules to support Agile, Kanban, and hybrid project models.
• Design and optimize boards, dashboards, filters, and reports tailored to R&D needs (prototype tracking, experiment evaluation, requirements traceability, cross-team visibility).
• Administer Confluence, create and manage spaces, develop page templates and macros, implement labeling/taxonomy, and optimize search and discoverability for project documentation and knowledge bases.
• Establish governance, documentation standards, and user training/onboarding to drive consistent, high-quality tool adoption across distributed teams.
• Perform regular instance maintenance, user access audits, content cleanup, and evaluation of apps/integrations (Microsoft 365, Power BI, Teams, etc.).
• Provide user support, troubleshooting, and coaching to maximize team productivity with Atlassian tools.

Qualifications

• Bachelor’s degree in Business Administration, Project Management, Information Systems, Engineering, Aviation Science, or a related field.
• 3+ years of experience in project analysis, coordination, or PMO support roles (defense, aerospace, or government contracting experience strongly preferred).
• 2+ years hands-on Jira administration experience, including workflow design, permissions, automations, and board configuration.
• Demonstrated experience administering Confluence spaces, templates, and content governance.
• Strong working knowledge of Agile methodologies (Scrum, Kanban) and supporting tools/practices.
• Advanced Microsoft Office 365 skills, particularly Excel (pivot tables, dashboards, formulas) and PowerPoint for executive reporting.
• Excellent written and verbal communication skills with proven ability to interface effectively with technical teams, military stakeholders, and senior leadership.