Senior Program Analyst

About the Role

We are seeking a Senior Program Analyst to join our Facilities Sector. This role is responsible for all client computer network administration and operations activities at the Program Management Office (PMO) and the 9 Campus Project Sites. The position performs complex professional and technical duties related to the installation and maintenance of computer networks and communications hardware and software, including network and application servers, routers, firewalls, LAN, WAN, and PC workstations. The role ensures the effective operation of IT disaster recovery systems at College sites and provides support for Level 2 & 3 tier helpdesk tickets.

Responsibilities

• Configures, manages, and provides technical networking support for physical and virtual environments, including hosts, operating systems, and storage.
• Tests, installs, configures, and maintains operating systems, application software, and network device configurations.
• Ensures system uptime and communicates effectively with other members of the corporate team.
• Oversees the administration of systems and servers related to the network to ensure availability of services to the client’s user community.
• Installs and configures client and server network software, and performs software upgrades as needed.
• Proactively monitors and identifies network and system issues and takes corrective action to ensure efficient network and computing operation.
• Manages assigned projects to deliver services in accordance with established objectives.
• Configures, manages, and provides technical support for firewalls, Wi-Fi APs, network switches, and other network devices.
• Responds to inquiries from staff, administrators, service providers, site personnel, and outside vendors, providing technical assistance and support in a timely manner.
• Proactively identifies, investigates, and proposes resolutions to issues that could impact the network/server infrastructure.
• Contributes to the team by sharing knowledge, documenting procedures and SOPs, and providing training where required.
• Conducts research on network products, services, protocols, and standards in support of network procurement and development efforts.
• Provides technical support in installations and maintenance of network systems, including upgrades as needed.
• Maintains network security firewalls and defines network access rights.
• Maintains disaster recovery procedures and contingency plans during system failures.
• Performs network routing, cabling, and switching activities.
• Develops and enforces standard operating procedures to ensure quality and productivity.
• Develops system installation and configuration documents for reference.
• Designs network topologies and identifies and corrects network non-compliance issues.
• Responds promptly during outages and recommends solutions for performance issues.
• Recommends new networking technologies to improve performance, reliability, and scalability.
• Maintains network infrastructure and performs modifications and expansions when needed.
• Works closely with other Network Engineers to plan and complete assigned tasks within deadlines.
• Performs root cause analysis of network issues and recommends corrective actions.
• Develops, tests, analyzes, and implements security systems.
• Conducts system vulnerability assessments and management.
• Responds to security threats, attacks, and similar events, and develops threat prevention strategies.
• Generates regular reports for executives and administrators.
• Supports the helpdesk function along with web services support.

Requirements

• Minimum of 7 years of applicable systems and network administration experience.
• Bachelor’s Degree from an accredited four-year college with a degree in computer science or a related field. Additional four years of qualifying experience may substitute for the required education.
• Excellent troubleshooting and problem-solving skills, positive attitude, and keen attention to detail.
• Strong collaborative and team skills, with the ability to present ideas in user-friendly and non-technical language.

Skills

• Strong working knowledge of Microsoft Windows and current Windows Servers and Internet protocols: DNS, DHCP, SMTP, HTTP, HTTPS, SFTP.
• Familiarity with Microsoft Active Directory Services, Entra ID, Office 365, and document SharePoint management systems.
• Experience with VPN Appliances and Cisco Meraki Appliances.
• Working knowledge of Enterprise Antivirus, CrowdStrike, Zoom Administration, Microsoft Teams, and network security including VPNs, ACLs, IPSEC, SSL.
• Experience with website, intranet, and SharePoint support, and PowerShell scripting and automation.
• Able to develop scripted solutions to automate and/or simplify manual administrative processes and procedures.
• Experience with VMware, Hyper-V hypervisors, and cloud architecture.
• Knowledge of Cybersecurity and privacy principles, Rubrik Backup and Recovery, Nessus, and Splunk.

Preferred Qualifications

• Experience providing IT-related support for a large construction bond program.
• Industry certifications such as CompTIA Network+, Cisco CCNA, CompTIA Security+, Cisco CCNP Enterprise.

Pay

$135,000 to $150,000 per year

Benefits

• Multiple medical and dental insurance plans, as well as vision insurance, with subsidized coverage for employees and dependents starting the first month after hire.
• Paid AD&D and life insurance.
• 401k with an industry-leading employer match.
• Generous vacation and sick leave accruals, 9 paid holidays, and other forms of paid time off.
• Flexible spending accounts (FSAs) including medical care reimbursement, dependent care reimbursement, and commuter benefit plans.
• Employee assistance program and well-being benefits covering stress management, nutrition, and financial well-being.