Senior Professional Services Consultant (4033)

About the role

The Senior Professional Services Consultant at GBG, Americas, serves as the critical technical liaison between the Loqate business, customers, and partners. This role involves leading clients through complex solution deployments, troubleshooting challenges, and driving adoption and optimization.

Responsibilities

• Use understanding of multiple operating systems and web development languages to tailor the Loqate integration solution to meet customer expectations
• Provide Professional Services expertise to the Business Development and Customer Success teams
• Apply domain expertise to successfully configure, implement, and support all Loqate global location intelligence solutions
• Confidently present your knowledge of Loqate solutions to customers and prospects, both in person and remotely
• Build lasting customer relationships by staying engaged post-implementation, monitoring their success, and helping them get the most value from our platform
• Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges
• Be the voice of the customer internally, working with our product teams to address gaps and influence our roadmap based on real customer needs
• Troubleshoot complex technical issues across web services, system architecture, and mobile solutions, when customers need help

Requirements

• 5+ years in a customer-facing technical role, such as Professional Services, Solutions Engineering, or Technical Consulting, supporting Software, Fin Services, Communication, Retail, Health, or other related industries
• Experienced with address verification technology, especially in e-commerce and digital checkout integrations (e.g., Adobe, Salesforce, and Shopify)
• Expertise in web services and systems architecture (e.g., HTML, CSS, and JavaScript)
• Data quality analysis, integration support, and technical troubleshooting
• Exceptional communication skills, able to explain complex technical concepts to both developers and business stakeholders
• Strong project management capabilities, able to juggle multiple customer engagements simultaneously
• Proactive problem-solving mindset, able to anticipate challenges, work under tight timelines, and execute with strong technical troubleshooting skills
• Global team experience, working with various cross-functional teams across time zones
• Able to prioritize and act with urgency, demonstrating strong time management and responsiveness in fast-paced environments
• Ownership mindset as a technical consultant, taking full responsibility for successful delivery and ensuring an exceptional customer experience
• Skilled at uncovering customer requirements and identifying opportunities for long-term value, growth, and expansion

Skills

• Experience with multiple operating systems and web development languages
• Address verification technology expertise
• Web services and systems architecture knowledge
• Data quality analysis and integration support
• Technical troubleshooting skills
• Exceptional communication abilities
• Project management capabilities
• Problem-solving mindset
• Global team experience
• Prioritization and urgency in fast-paced environments
• Ownership mindset as a technical consultant
• Customer requirement identification and growth opportunities

Benefits

GBG is an equal opportunity employer committed to creating a diverse and inclusive workplace where everyone feels valued and empowered. For more information, please contact behired@gbgplc.com.