Senior Professional Service Lead
About the Role
We are seeking a Senior Professional Service Lead to join the team of a leader in the Information Technology space. This role will lead technical engagements that help enterprise clients install, optimize, and maintain complex monitoring environments. The position partners closely with customer teams to improve visibility, strengthen diagnostics, and support reliable day-to-day operations. It is a hands-on consulting and support role that blends technical depth with client-facing problem solving and root cause analysis. Location: Remote - US based candidates only, no visa sponsorship available. Compensation: $110,000 – $130,000 annually.
Responsibilities
- Facilitate installation, upgrade, configuration, and maintenance of the company's self-hosted observability software
- Customize products and workflows to enhance client business processes
- Configure and manage monitoring diagnostics, alerting, dashboards, and reporting
- Build actionable alerts to improve visibility and reduce alert fatigue
- Perform system diagnosis based on monitoring results
- Conduct root cause analysis and guide clients through support processes
- Act as a subject matter expert on the company's products and applications
Qualifications
- United States citizenship required
- Active Top Secret (TS) security clearance required
- Minimum four years of experience in monitoring technologies and networking
- Experience configuring and optimizing high-availability systems
- Strong foundational knowledge of Microsoft SQL Server, including the ability to write custom queries
- Proficiency in Microsoft Windows Server administration and troubleshooting
- Solid grasp of network fundamentals, including troubleshooting
Benefits
- Training support provided when necessary
- Opportunity to work onsite with clients and collaborate directly with their teams
- Hands-on experience with enterprise-level monitoring solutions
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.