Senior Product Support Specialist

About the company

Lyntris is a defense technology company that connects sensing to action across the connected battlespace. Lyntris brings together the talents of Accelint and Vitesse teams under one mission, with each contributing deep expertise within their domain. Combining differentiated hardware, software, and mission expertise, Lyntris helps customers sense threats, make sense of complex conditions, and act with greater speed, precision, and confidence in contested environments.

Lyntris supports U.S. and allied defense organizations across every branch — including Navy, Army, Air Force, Space Force, and allied partners — spanning strategic, operational, and tactical missions and every domain: Space, Air, Land, Sea, and Cyber. With more than 200 active defense programs, Lyntris works at every level of the mission, from national command authority to the tactical edge. Solutions are designed by operators who understand the mission, engineered for the conditions that degrade or defeat standard systems, and built on an open, modular architecture that integrates into existing programs without requiring them to start over. Lyntris moves faster than the traditional defense cycle — with integrated design, build, and test capabilities in-house — and delivers systems that sustain and endure long after initial fielding.

About the role

This Senior Product Support Specialist, specializing in Configuration Management, organizes schedules and manages the flow of work within or between organizational units or businesses. The role requires collaboration with internal and external stakeholders to support the implementation and operation of enterprise PLM systems for U.S. Department of Defense customers. The ideal candidate has 5+ years of experience working in a similar capacity on large enterprise system implementation or integration projects specific to Configuration Management, with general knowledge of the 12 elements of Product Support.

Responsibilities

• Develop Configuration Management Plans and Implementation Strategy.
• Establish baseline control processes and define release readiness criteria.
• Lead Configuration Management activities ensuring configuration baselines and documentation remain current and accurate.
• Coordinate configuration change implementation among engineering, logistics, supply, and program management stakeholders.
• Maintain configuration status accounting and ensure approved changes are reflected in technical and logistics data.
• Perform other duties as assigned.

Requirements

• Currently hold an active U.S. security clearance (or able to obtain one).
• Bachelor’s degree in Business Administration or a related field preferred.
• Minimum 5 years of experience in Configuration Management.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and documentation tools such as Confluence or SharePoint.
• Proficiency in Windchill or Teamcenter is desired.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences.

Preferred Qualifications

• Experience in Aerospace and Defense industries or other highly regulated environments.
• Familiarity with Product Support elements.
• Knowledge of DoD software development policies, requirements, and artifacts like Contract Data Requirements List (CDRL), Software Design Description (SDD), Interface Design Description (IDD), Software Development Plan (SDP), Interface Control Document (ICD), etc.
• Understanding of data migration and system integration concepts.
• Familiarity with Configuration Status Accounting and/or Provisioning processes in the US DoD or equivalent military industrial supplier or platform owner.
• Experience with at least one PLM application like Windchill, Teamcenter, Arena, Oracle PLM, or Enovia.

Clearance Requirements

Some positions will require access to U.S. National Security information. Positions that require this access will require you to receive and maintain a U.S. government personnel security clearance (PCL). To qualify, you must be a U.S. citizen and either currently possess this National Security eligibility or be able to complete the investigation application process with a favorable determination and maintain that eligibility throughout your employment.

Pay

The pay range for this role is $90,666 – $114,504 USD per year (Remote, United States).

Benefits

• Paid Time Off
• Paid Company Holidays
• Medical, Dental, and Vision Insurance
• Optional HSA and FSA
• Base and Voluntary Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401k Matching
• Employee Assistance Program