Senior Product Specialist, VISIA® CRP
About the role
We are seeking a Senior Product Specialist for VISIA®-CRP to play a critical role in building, scaling, and leading the VISIA-CRP product specialist function. This individual will serve as a subject matter expert, field leader, and strategic partner across sales, product management, marketing, and customer success. This role goes beyond product demonstrations and training—it requires ownership of the VISIA-CRP customer experience, influence over product positioning, and leadership in shaping best practices as the VISIA-CRP business continues to grow.
Responsibilities
- Serve as the senior-level expert on VISIA-CRP across internal teams and external customers, including mentoring and supporting new and existing team members.
- Lead advanced product demonstrations, consultative discussions, and solution positioning for enterprise customers, key accounts, and strategic opportunities.
- Provide expert guidance on product capabilities, workflows, and best-practice use of VISIA-CRP technology.
- Deliver advanced onboarding and education for customers, including best practices for image capture, analysis, and data interpretation.
- Provide image analysis services to support customers, including review, interpretation, and consultation on VISIA-CRP imaging data and outputs.
- Translate imaging results and trends into clear, actionable insights that support clinical, research, and business decision-making.
- Act as a trusted advisor to customers on how to effectively leverage VISIA-CRP image analysis within their workflows and programs while supporting complex or escalated customer needs.
- Analyze customer usage data, imaging trends, and market feedback to identify strengths, gaps, and opportunities to expand adoption and value.
- Contribute to initiatives that drive revenue growth, differentiate VISIA-CRP in the market, and improve customer outcomes, including identifying opportunities to enhance product positioning and services.
- Partner closely with Product Management to inform roadmap decisions related to imaging analytics, reporting, and data-driven features.
- Define requirements for customer-facing documentation, training programs, and marketing collateral related to imaging and analysis.
- Collaborate with sales, marketing, and customer success to ensure consistent, high-quality product and data positioning.
- Help establish standards, workflows, and best practices for VISIA-CRP Product Specialists.
Requirements
- Bachelor’s degree or an equivalent combination of education and professional experience.
- 5-10 years demonstrated experience as a product specialist or project manager.
- Exceptional leadership abilities, with proficiency in multitasking between projects as required.
- Proficient with Microsoft Office.
- Ability to switch between technical and non-technical communication methods for end users, customers, or stakeholders.
- Demonstrated ability to manage projects from conception through completion.
- Willingness to travel to conferences and customer sites.
Preferred Qualifications
- Photography or imaging domain knowledge, or experience working with image-based systems.
- Technical aptitude in dealing with computer hardware and software products.
Benefits
- Paid days off.
- Medical, dental, and vision insurance.
- Discretionary bonus eligibility.
- 401(k) plan with employer match (currently set at 50%).
Pay
The anticipated salary range for this position is $75,000.00–$95,000.00 annually, dependent upon consideration of multiple factors such as a candidate’s experience, education, and current market conditions.