Senior Product Specialist, Lion Holdings

Job Responsibilities

• Develop a deep understanding of the company’s products, features, customer journeys, business model, and strategic goals.
• Serve as a product expert for internal teams, helping answer questions and clarify product functionality.
• Research UX standards, competitor experiences, customer behavior, and industry best practices to identify opportunities for product improvement.
• Support product launches, feature rollouts, QA testing, documentation, internal training, and post-launch analysis.
• Gather and organize feedback from customers, sales, support, marketing, operations, analytics, and leadership teams.
• Analyze product performance, user behavior, conversion funnels, customer issues, and market trends to identify friction points and growth opportunities.
• Define, monitor, and report on key product KPIs, including adoption, engagement, retention, conversion, revenue impact, customer satisfaction, and operational efficiency.
• Work closely with product managers, designers, developers, finance, and stakeholders to help define product requirements, priorities, and success metrics.
• Aid in building business cases, financial models, ROI analyses, pricing evaluations, and revenue-impact assessments for new features, products, or improvements.
• Create product documentation, FAQs, release notes, training materials, process guides, KPI dashboards, and executive summaries.
• Monitor product bugs, enhancement requests, and operational issues, ensuring they are properly documented, prioritized, and communicated.
• Help improve the customer experience by identifying UX gaps and recommending practical, data-supported solutions.
• Support go-to-market efforts by providing product knowledge, positioning details, competitive insights, customer value propositions, and performance expectations.
• Prepare reports and presentations on product performance, customer insights, KPI trends, financial impact, and recommended next steps.
• Mentor or guide junior product specialists or cross-functional team members when needed.

Job Qualifications

• 4+ years of experience in product, product operations, product analytics, business analysis, customer success, UX research, finance, strategy, or a related role.
• Strong understanding of digital products, customer journeys, product development processes, and UX best practices.
• Experience defining, tracking, and interpreting product KPIs.
• Strong analytical and financial modeling skills, including comfort with revenue projections, ROI analysis, cost-benefit analysis, pricing models, or business cases.
• Excellent communication, documentation, and presentation skills.
• Ability to translate customer, business, UX, and financial insights into clear product feedback and requirements.
• Experience working cross-functionally with product managers, designers, engineers, marketing, sales, customer support, analytics, and finance teams.
• Comfortable using tools such as Jira, Asana, Monday.com, Notion, Confluence, Figma, Google Analytics, Mixpanel, Amplitude, Looker, Tableau, Excel, Google Sheets, Salesforce, HubSpot, or similar platforms.
• Highly organized with strong attention to detail.
• Experience managing multiple priorities in a fast-paced environment.
• Experience with SaaS, marketplace, mobile app, fintech, media, subscription, or e-commerce products.
• Experience supporting product launches, go-to-market strategies, or executive-level product reporting.
• Familiarity with UX research methods, usability testing, customer journey mapping, wireframes, and design systems.
• Advanced Excel or Google Sheets skills.
• Experience building dashboards, KPI reports, financial models, or business cases.
• Experience creating internal training materials, product documentation, or stakeholder presentations.
• Previous experience in a senior, lead, or cross-functional product support role.