Senior Product Research Manager, Core Seller Experience

About the role

The Senior UX Research Manager leads the research team and guides product strategy for the Core Seller Experience organization at Etsy. This role involves leading a team of researchers, collaborating with leadership to shape research strategy, and communicating findings to drive product decisions.

Responsibilities

• Lead and mentor a team of UX researchers, supporting their growth in research craft, prioritization, and career development
• Collaborate with Core Seller leadership to shape long and short-term research strategy, ensuring the team is focused on the highest-impact questions
• Guide researchers on study design across a wide range of generative and evaluative methods, including mixed-methods planning with quant and market research partners
• Define and manage a research portfolio that balances foundational understanding of the seller experience with timely, evaluative insights that support product decisions
• Communicate and socialize findings in ways that embed the seller's voice into product strategy and drive action across partner teams
• Run your own research projects when the need arises, staying close to the work and modeling strong research practice for your team
• Partner with other research managers to strengthen the broader team through shared tools, talent development, and knowledge-sharing
• Recruit and hire outstanding researchers and set them up for success through a thoughtful onboarding experience
• Contribute directly to the Research team's overall strategy and focus areas

Requirements

Qualities that will help you thrive in this role are:

• 7+ years of experience in applied product research, ideally in a B2C or e-commerce company — experience with seller-facing products or seller tooling is a strong plus
• 4+ years of research management experience developing and motivating a high-performing UX research team, with a genuine enjoyment of coaching others on craft and career growth
• A track record of influencing product decision-making at a senior level, with a strong point of view and action-oriented research that moves organizations forward
• A belief that deeply understanding your customers is a competitive advantage — and the ability to mobilize product partners around that conviction
• The ability to balance rigor with speed-to-learning, and to guide your team in doing the same across a range of generative and evaluative methods
• A reputation for making research land and drive change — you've developed the tools, narratives, and organizational muscle to ensure insights don't just get heard, they get acted on
• The ability to build a culture of evidence-based decision making, bringing partners across Product, Design, Engineering, and Analytics along with you
• A natural connector who builds trust and collaborates fluidly across functions and levels of seniority
• A clear perspective on where the research discipline is headed — and a desire to help shape what great research practice looks like at Etsy

Qualifications

Additional Information

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you!