(Senior) Product/Project Manager

About the role

As a Product Manager at ButcherBox, you'll own the development and delivery of features within our core digital experience. You're a customer-obsessed product professional who moves fast, thinks entrepreneurially, and leverages AI to accelerate your work. You'll manage features end-to-end—from research through launch, go-to-market and optimization—working closely with engineering, design, member insights, customer service, marketing, and RevOps to ship features that delight customers and drive business results.

Responsibilities

• Drive product strategy for features and initiatives that align with company goals
• Contribute to product roadmaps, prioritizing features based on customer impact and business value
• Makes fast, data-informed decisions with an entrepreneurial bias toward action
• Build scrappy solutions when needed - create prototypes to test hypotheses quickly
• Collaborate with engineering, design, marketing, RevOps and customer support to define requirements and ship features
• Work closely with Customer Insights to conduct research and identify customer needs
• Understand technical constraints and make informed trade-offs between ideal features and feasibility
• Own end-to-end project management from concept through launch and post-launch optimization - feature isn't "done" when it ships, but when it is effectively communicated to customers and actively being used.
• Coordinate cross-functional launch needs: marketing emails, customer support training, help center updates
• Work with marketing to develop a communication strategy - how will we introduce this? What's the value prop?
• Track and report on project progress to ensure timely delivery of objectives.
• Monitor launch health and adoption - are customers finding and using the feature? Where are they getting stuck?
• Data & Performance: Set clear, quantitative measures for product success
• Monitor product performance, user feedback, and market data to optimize features
• Make data-driven decisions to enhance user satisfaction and business metrics
• Conduct A/B tests and experiments to validate hypotheses
• Own post-launch analysis - understand why features succeeded or failed, share learnings with the team
• Communicate product plans, progress, and results to leadership and stakeholders
• Maintain transparency and alignment across the organization
• Partner effectively with senior team members to drive initiatives forward

Preferred Qualifications

• 4+ years of experience as a Digital Product Manager
• Experience working with Shopify
• Understanding of retention & loyalty metrics in an e-commerce environment
• Balances customer needs with business goals. Manages escalated stakeholder concerns. Builds strong relationships with key stakeholders.
• Self-starter with excellent time management skills
• Experience working in high-velocity startup or product teams
• Willingness to build prototypes and test solutions hands-on
• Bachelor's degree in business, marketing, engineering, or a related field
• Prior experience using AI tools in product workflows (ChatGPT, Claude, Midjourney, etc.)
• Basic understanding of HTML/CSS or ability to review code implementations