Senior Product Program Manager

The Opportunity

Ensemble Health Partners is standing up a Product Program Management function, and we're hiring the first members of the team. Our technology and innovation/product organization runs on an initiative/pod structure. Cross-functional teams move products through a defined Product Development Lifecycle (PDLC) with maturity gates and a regular planning cadence. Our Product Operations team owns the tools and processes behind that system. Senior Product Program Managers are embedded with product teams and apply those standards consistently, so we can ship strong products that improve revenue cycle operations for focus areas within the Patient, Payer, and Provider domains.

What You'll Do

• Running the planning and delivery rhythm for your pods, including planning cycles and the recurring meetings that keep teams aligned.
• Identifying risks, dependencies, and blockers before they become problems, then either resolving them yourself or escalating with options and a recommendation.
• Supporting the business needs of your programs: budget and forecast support, vendor coordination, value realization visibility, resource visibility, and status reporting to executive leadership.
• Working within our established processes and tooling, and holding your programs to them.
• Using enterprise AI tools (Claude, Copilot, etc.) as a default part of daily work to accelerate analysis, drafting, and program reporting.
• Helping build the function itself. The playbooks, templates, and norms for Product Program Management at Ensemble don't fully exist yet. You'll help write them based on what you learn in your pods and value streams.

How You'll Work

• You'll work most closely with a few groups: Product & Innovation Leaders are your primary partners. They own product strategy, priorities, and value definition. You own execution & rigor: the path from decision to delivery. When this partnership works, Product Leads see you as someone they can't run their program without.
• Product Operations designs the processes, tools, and standards your programs run on. You're their feedback loop. You apply what they build, tell them what's working and what isn't, and help improve the operating model each cycle.
• Engineering builds and ships the work. Sprint execution stays with Engineering, but you coordinate everything that surrounds them: readiness going in, outcomes and issues coming out, and the cross-team dependencies in between. Engineering should experience you as the person who keeps their runway clear.

What You Bring

• Required:
• 7-10 years of prior experience in product program management or product-oriented project management.
• You've driven software or technology products through a development lifecycle, not just managed generic projects.
• Fluency navigating a structured PDLC: gate criteria, phase transitions, and what a healthy program looks like at each stage.
• A track record of coordinating cross-functional teams (product, engineering, design, operations, business stakeholders) without direct authority over them.
• Executive status reporting.
• Good judgment about when to push, when to escalate, and how to communicate with senior leadership.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
• This position pays between $101,600-152,400 based on experience.
• Preferred:
• Healthcare, revenue cycle management (RCM) experience.
• Familiarity with product and delivery tooling such as Aha!, monday.com, or Azure DevOps.
• Experience working in an agile or similar scaled planning cadence.
• Prior involvement in standing up or maturing a PMO, program management, or product operations function.

Join An Award-winning Company

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Innovation

• We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Culture

• We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Employment Disclaimers

• Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.