Senior Product Owner - Tech Delivery - Agentic Experience Product Lead

Responsibilities

• Generates the vision and roadmap for the product to align with strategic direction for the business or technology domain
• Communicates the product vision and roadmap to stakeholders and the team, and drives user adoption
• Collaborates with stakeholders to understand their needs, problems, and aligns them on priorities
• Prioritizes and creates work for multiple teams and works with cross-functional teams
• Creates, prioritizes and refines stories in the product backlog
• Reviews and accepts stories and makes decisions regarding scope and requirements
• Partners with the team to ensure that optimum value is obtained through technology and through subject-matter expertise of the business
• Improve the experience for our developers, making it easier to deliver industry-leading solutions, while managing work efficiently and with the right controls
• Advance our technology platforms through innovation
• Reduce risk and improve quality across our technology portfolio by aligning to a single enterprise architecture strategy and delivering governance that enables consistency, integration and automation

Requirements

• 15+ years of experience leading UX, service design, or experience strategy for complex enterprise platforms, with a focus on internal technical users (developers, engineers, testers, platform consumers)
• Strong experience in enterprise prioritization, governance, and investment tradeoff decisions within regulated environments that require disciplined risk, control, and standardization practices
• Exceptional ability to drive executive influence across senior technology leaders, engineering teams, risk partners, and business stakeholders through clear product direction, value cases, and operating decisions
• Proven track record establishing and scaling enterprise design systems, UX standards, and interaction patterns that drive consistency, usability, accessibility, and adoption across multiple products or shared capabilities
• Deep expertise in developer experience (DevEx) principles, including reducing cognitive load, minimizing workflow friction, and optimizing usability for highly technical users interacting with complex systems
• Strong capability in design thinking, service design, and facilitation, including leading structured workshops (design studios, journey mapping, co-creation sessions) to align stakeholders and rapidly iterate on experience solutions
• Demonstrated success translating customer insight and user research (qualitative and quantitative) into actionable product decisions, and measurable adoption outcomes
• Experience integrating UX into Agile and enterprise delivery models, ensuring that design is embedded in prioritization, backlog shaping, and delivery—not treated as a downstream activity
• Ability to define and measure success metrics, including usability, adoption, task efficiency, satisfaction, and experience-driven productivity improvements across developer and SDLC workflows
• Strong understanding of AI-driven user experiences, including:
  • Human-in-the-loop interaction patterns
  • Transparency and explainability considerations
  • Workflow augmentation vs automation tradeoffs
  • Designing for trust, control, and effective AI adoption in engineering contexts
• Proven ability to balance standardization vs flexibility in UX design, enabling consistent enterprise experiences while accommodating diverse team needs and varying levels of platform maturity
• Demonstrated influence in elevating UX to a strategic differentiator within enterprise platforms, ensuring that experience quality directly contributes to adoption, productivity, and overall platform value realization