Senior Product Marketing Manager

About the role

We are looking for a Senior Product Marketing Manager – Digital Experience Monitoring to join our team. This is a hybrid role based in San Jose, reporting to the Sr. Director, Product Marketing - ZDX in the Marketing department.

What You’ll Do (Role Expectations)

• Lead product marketing for the DEM product line, with a focus on real-user experience, network path analysis, application responsiveness, and endpoint diagnostics
• Develop differentiated positioning and messaging that connects digital performance to business outcomes for network operations, service desk, and security audiences
• Translate technical features into compelling customer value, including latency visualization, network analysis, device telemetry, and SaaS performance insights
• Define buyer and user personas with an emphasis on hybrid work, secure access, and digital user experience use cases
• Partner with product, engineering, and sales to drive go-to-market readiness, including launches, competitive strategy, and enablement

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate.
• You love what you do and you do it with purpose.

What We’re Looking For (Minimum Qualifications)

• A foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 7+ years of enterprise product marketing experience in digital experience monitoring, endpoint visibility, or full-stack observability platforms
• Expertise in real user monitoring, synthetic monitoring, network path analysis, application telemetry, and device health insights
• Proven experience marketing to or working with IT operations, digital workplace, or network engineering teams in mid-market or enterprise environments
• A strong understanding of how digital experience affects workforce productivity paired with the ability to translate complex technical information into clear narratives

Experience Positioning AI-Driven Anomaly Detection, Predictive Operational Insights, or Machine Learning Capabilities Within Digital Experience Monitoring or Observability Platforms

• Strategic thinker with a track record of scaling high-potential products
• Collaborative leader with experience influencing cross-functional teams in a matrixed environment

Preferred Qualifications

• Experience positioning AI-driven anomaly detection, predictive operational insights, or machine learning capabilities within digital experience monitoring or observability platforms
• Strategic thinker with a track record of scaling high-potential products
• Collaborative leader with experience influencing cross-functional teams in a matrixed environment

Benefits

• Variety of health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retailer options
• Education reimbursement
• In-office perks, and more!