Senior Product Manager - Technical, Customer Experience and Business Trends (CXBT)

About the role

Amazon's Customer Experience and Business Trends (CXBT) is seeking a Product Manager - Technical to directly influence the direction of AWS products through the customer experience lens. We seek a technically proficient person to join our team working with AWS leadership to deliver innovative products to customers worldwide. This role needs a person who is passionate to understand the best possible customer experiences (CX) across AWS services with the focus on improving CX of current and future customer needs.

Responsibilities

• Own study lifecycle from scoping, to execution, to delivery of findings and recommendations leadership through crisp narratives
• Independently build proof of concept experiments that best describe the quality (performance and ease of use) of the customer experiences of AWS products and services to help gather insights on customer experience
• Collaborate with engineering and science teams to build scalable tools and processes for efficient performance evaluations of AWS services
• Continuously absorb and share knowledge about the latest product and scientific developments relevant to the GenAI, Edge Computing, Inferencing, AI Accelerators, purpose built hardware
• Create and contribute to team roadmap by synthesizing AWS product plans, customer needs, and industry trends
• Create product/feature proposals to scale and automate the process of evaluating those customer experiences
• Create scalable mechanisms and best practices, effectively influence strategic direction
• Able to deconstruct complex technical topics into straight-forward solutions and/or evaluation mechanisms

Requirements

• Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
• 5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 3+ years of design, implementation, or consulting in applications and infrastructures experience
• Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
• Experience owning/driving roadmap strategy and definition
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Hand-on experience building using GenAI technologies

Qualifications

• Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
• Knowledge with AI, GenAI, and Agentic architectures

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.