Senior Product Manager, Revenue Systems

About the role

The Senior Product Manager, Revenue Systems is a senior individual contributor who owns the solutions strategy for the internal systems that support Infobase’s revenue-generating teams.

Responsibilities

• Own and maintain a forward-looking, prioritized product roadmap for AMS and the connected revenue systems portfolio; ensure ongoing development reflects organizational priorities and industry best practices, and present progress and recommendations directly to ELT stakeholders.
• Serve as the primary technology partner and cross-functional liaison between revenue-generating teams (Sales, Customer Success, Renewals, Marketing), Finance, and the Technology organization.
• Partner with business-line leaders to understand workflows, diagnose capability gaps, and surface inefficiencies; bring forward proposals of what good looks like rather than waiting for requests.
• Assess current system capabilities against business requirements; identify gaps, redundancies, and enhancement opportunities across the portfolio.
• Translate stakeholder needs into clear, actionable requirements and prioritized feature backlogs for the internal engineering team; provide direction to developers and BI resources and remain accountable for the success of delivered solutions.
• Lead structured build-versus-buy assessments, including vendor evaluations, proof-of-concept trials, and integration assessments; present recommendations with supporting rationale and total-cost awareness.
• Manage vendor selection, onboarding, implementation, and integration of approved third-party solutions, ensuring they connect meaningfully with existing systems and data flows.
• Lead the evaluation and implementation of a CRM solution for the Sales organization — the most critical near-term technology gap.
• Ensure users are appropriately trained and supported on all revenue systems; own change management and drive measurable adoption of delivered solutions.
• Define requirements for customer, subscription, renewal, and revenue-centric reporting and dashboards; ensure data integrity and accessibility across AMS and connected systems; establish data governance and integration best practices.
• Identify, evaluate, and recommend AI-powered solutions that meaningfully improve revenue team efficiency and effectiveness — including marketing automation, churn prediction, and sales enablement intelligence.
• Define KPIs and success metrics for each initiative; report outcomes to ELT stakeholders on a regular cadence in clear, executive-ready form.
• Maintain awareness of the CRM and revenue technology landscape; facilitate structured alignment on priorities and tradeoffs, pushing back constructively when requests conflict with scalability or strategy.

Qualifications

• Bachelor’s degree in business, information systems, computer science, or a related field, or equivalent practical experience.
• 8–10+ years of progressive experience in product management, technical program management, revenue operations, or enterprise business systems.
• Demonstrated success leading complex, cross-functional technology initiatives end-to-end — discovery, requirements definition, vendor evaluation, implementation oversight, change management, and adoption — including executive stakeholder management.
• Deep familiarity with CRM, customer success, and marketing automation platforms; prior vendor evaluation and SaaS implementation experience.
• Strong understanding of revenue operations workflows and customer lifecycle management in B2B subscription businesses.
• Strong data literacy: able to assess system integrations, diagnose data-flow breakdowns, and define reporting requirements without being a practitioner.
• Experience with AI-enabled tools and practical judgment about where AI (automation, predictive modeling, LLM-powered workflows) can be applied to real business problems.
• Exceptional written and verbal communication — equally effective presenting a strategic roadmap to the leadership team, facilitating requirements conversations with strong-willed stakeholders, and working through details with a developer.

Preferred Qualifications

• Experience in SaaS, subscription-based, or information services businesses; EdTech domain experience a plus.
• Hands-on experience with proprietary or custom-built systems operating alongside commercial SaaS.
• Hands-on experience implementing AI solutions in a business context.
• Working knowledge of business intelligence and reporting tools (e.g., Power BI).
• PMP, CSPO, or similar product/program management certification.
• Experience working in private-equity-backed or growth-stage companies and the operating disciplines that come with them.

Core Competencies

• Domain & Technical Knowledge: Strong command of CRM platforms, revenue operations workflows, and customer lifecycle management; understands data flow between operational and reporting systems, integration ecosystems, and the evolving AI tooling landscape.
• Job Complexity: Highly complex; manages multiple concurrent build and buy workstreams with shifting priorities; sizes and prioritizes requests based on effort, impact, and ROI; balances strategic thinking with hands-on execution in a small-company environment.
• Autonomy / Supervision: Administrative direction; reports to the CTO; self-directs effectively in a remote environment; anticipates needs and acts with agency rather than waiting to receive requests.
• Impact of Error: Decisions directly shape the tooling, vendor spend, and business processes of all revenue-generating teams; errors can impact revenue performance, renewals, data integrity, and organizational trust.
• Collaboration: High collaboration; primary liaison between revenue teams and Technology; builds trust and influence without authority; communicates courageously with an opinionated leadership team; manages up, across, and through.
• Supervision Exercised: No direct reports; provides work direction and requirements to software developers and BI resources; accountable for the success of delivered solutions without people-management authority.