Senior Product Manager, Returns Optimization

About the role

Join Amazon Worldwide Returns & ReCommerce (WW R&R) as a Senior Product Manager and lead the transformation of our returns supply chain. You will create innovative solutions that bypass traditional return centers, sending products directly to their final destination—making returns faster, cheaper, and more sustainable for customers and the planet.

At Amazon Worldwide Returns & ReCommerce, we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to "making zero happen" to benefit our customers, company, and environment.

Responsibilities

• Develop and execute the strategy for onboarding new partners with innovative capabilities, configuring returns injections in the direct-to-disposition program
• Design and implement total recovery optimized logic at return creation to route returns efficiently to their final disposition
• Lead three-year planning and Operating Plan (OP) cycles, setting the overall strategy for direct-to-disposition expansion
• Support worldwide parity by extending direct-to-disposition capabilities to Europe and emerging markets
• Optimize sortation operations for the direct-to-disposition program, becoming the subject matter expert in evaluation and sidelining tools
• Lead the creation of removals and accounting workflows for direct-to-disposition inventory
• Partner with internal and external stakeholders to ensure Standard Operating Procedure (SOP) and contract adherence for smooth removals
• Drive sortation topology and capacity planning, generating forecasts to expand the direct-to-disposition network
• Analyze and report the profit and loss (P&L) impact of the direct-to-disposition initiative to senior leadership

Qualifications

Basic Qualifications:

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience owning technology products

Preferred Qualifications:

• Master's degree or equivalent
• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Pay

The base salary range for this position is $136,000.00 - $184,100.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.