Senior Product Manager, Relay Product and Tech

Key job responsibilities

• Own the product strategy and roadmap for trust and safety capabilities within Relay.
• Define how risk events are detected, investigated, and resolved across categories including fraud, compliance violations, and policy abuse.
• Translate complex risk and fraud problems into clear product requirements.
• Write detailed product documents, define user workflows, and prioritize features based on customer impact and business value.
• Drive products from concept through design, development, testing, and launch.
• Partner with Engineering and Applied Science teams to build detection models and integrate them into operational workflows.
• Define how risk signals from multiple sources feed into enforcement actions and how automation can reduce manual effort.
• Collaborate with Loss Prevention, Operations, and Compliance teams to understand investigation workflows and build tools that improve speed and accuracy.
• Gather feedback continuously and iterate on the product experience.
• Define success metrics including detection precision, false positive rates, resolution time, and investigator productivity. Use data to measure progress, identify gaps, and inform roadmap decisions.
• Influence cross-functional teams without direct authority. Align Engineering, Science, Operations, and Leadership on priorities and tradeoffs. Communicate product strategy clearly to senior leadership through written narratives and business reviews.

About the team

Relay Trust sits within Relay Product and Tech and is responsible for protecting Amazon's middle-mile transportation network from fraud, misuse, and abuse. The team builds detection systems, investigation tools, and enforcement mechanisms that keep the network safe. You will work alongside Engineers, Applied Scientists, Loss Prevention specialists, and Operations partners in a fast-paced environment where your product decisions directly impact network safety and carrier trust.

Basic Qualifications

• Currently has, or is in the process of obtaining, a full-time MBA program
• 3+ years of post Master's, full-time relevant industry (professional or military) experience

Preferred Qualifications

• Knowledge of SQL or Python