Senior Product Manager – Platform Services

Location: US – Remote. Occasional travel to Mississauga and/or Salt Lake City offices required for onboarding, team events, and semi-annual or annual meetings.

About the role

As a Senior Product Manager - Platform Services at PointClickCare, you contribute to the vision and strategy of foundational platform capabilities that power products across the company. You define and own roadmaps, drive execution, and deliver APIs and shared services that create compelling value for users and customers. Your direct customers are internal product teams building on your solutions, and you represent their needs alongside those of end users and external customers. This role requires extensive product management experience and strong technical depth in modern SaaS platform building blocks: APIs, shared services, identity and access, and workflow orchestration. You bring a collaborative leadership approach to ensure successful outcomes while optimizing time to value.

Responsibilities

• Understand company strategy and own the strategy and multi-year roadmap for your product areas to achieve strategic outcomes and increase wallet share.
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
• Prioritize product investments and tradeoffs using data-driven analysis and judgment to create compelling business cases and quantify return on investment.
• Engage with User Experience, Engineering, Technical Writers, and other product managers using modern agile processes and Design Thinking to ensure concepts are valuable and feasible.
• Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
• Understand the broader product portfolio and how solutions work together to create value for customers.
• Participate in industry events and lead customer and partner-facing engagements as a product expert.
• Understand the competitive landscape.
• Inspire, energize, and motivate cross-functional teams.

Requirements

• Bachelor’s Degree in computer science, engineering, or a related technical field of study.
• 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities.
• Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.
• Experience working in healthcare technology is a plus.
• Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
• Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work—including research, analysis, writing, and stakeholder communication.
• Strong written and oral communication skills with internal and external stakeholders.
• Solid understanding of Agile practices; familiarity with Design Thinking is a plus.
• Experience managing SaaS or PaaS products.

Pay

US base salary range: $144,600 - $160,700 per year + bonus + benefits.

Benefits

• Benefits starting from Day 1.
• Retirement Plan Matching (RRSP & 401K).
• Flexible Paid Time Off.
• Lifestyle/Wellness Spending Account.
• Parental & Caregiver Leaves.
• Fertility & Adoption Support.
• Continuous Development Support Program.
• Employee Assistance Program.
• Learning Programs & Resources.
• Employee Recognition.